Trying To Add Minutes

I haven't been on this site in a whileso if this has come up beforesorry. ButI'm trying to add minutes to my phone thru their website. When I put in my cartI add my phone number then a red sentence that says"The phone number entered is not eligible for this plan." I try to add data and get the same response. I don't really need the minutes right now but I'd like to add some. 2 weeks ago I added 1000 texts with no problem. I have service till 2047 so that shouldn't be a problem. It's Tracfone 2021 Moto Stylus.
It's also happening in the app. I also get an Alert
_ERR_UPGRADE_ID_AID_NOT_MATCH

Chris109 said:

I haven't been on this site in a whileso if this has come up beforesorry. ButI'm trying to add minutes to my phone thru their website. When I put in my cartI add my phone number then a red sentence that says"The phone number entered is not eligible for this plan."

Click to expand...

YesI got this error yesterday when trying to redeem points for a basic plan. The last refill had been the 2000 point 90 day planbut since that doesn't showI tried the 2500 point 90 day plan and got the not eligible language.

I have been trying to buy the 3GB for $10 add-on for a few days now on the website and keep getting the same message. Prior to this (shortly before 3/15) I was able to buy the 365 days for $49 add-on. (Have not updated the android app because of issues reported here.)

SlowLoris said:

YesI got this error yesterday when trying to redeem points for a basic plan. The last refill had been the 2000 point 90 day planbut since that doesn't showI tried the 2500 point 90 day plan and got the not eligible language.

Click to expand...

I've also getting the same error message for about 2 weeks now when trying to redeem 1000 RPs for 3GB data addon for my wife's phone. I would not bother calling customer service to avoid creating more problems. Last month when I encountered a different problem (RPs deductedno data added) the rep I chatted with messed up the account. It took Corporate two more weeks to manually apply the 3GB data addon.

FWIWI tried to add minutes again and it said number not eligible. Sowhat I ended up doing was buying a $24.99 plan and received 300/300/300 which was 3x the original 100/100/100. Surprisinglythere were no taxes added.
After doing thisI attempted to buy 3gb of data for the $10. That went thru with no problem. Althoughon for the datathe total price is 'undefined'but was charged the $10. LaterI'll try to add just minutes and see if it gets rejected or accepted.

I just went to buy the $10 data add on as I've done for years. I was surprised that it said 3gb as I remember it being $10 for 1gb?
I put it in my cart and it says $10/mo.
I don't want to get into a monthly plan as I don't use much data. Not sure what to do here.
Help?

It is OK. They bumped the data up from 1 Gb to 3 Gb a while back for the same $10. They might not have changed the description in some spots. It is not monthly.

Thank you for the quick reply. I was freaking out. lol