Hello,

I recorded an important seminar last night using the Zoom Desktop App on my laptop. The seminar ran through the nightso I set Zoom to record so I could review it in the morning. I ensured the following before leaving Zoom running:

  • The default recording folder was correctly set.
  • My laptop’s sleep settings were turned off.
  • The Zoom app showed the recording status (red dot) at the top of the screen throughout the session.

This morningI discovered that no recording file was created or saved. I have taken the following steps to locate or recover the recording:

  1. Searched my laptop for temporary filesincluding .zoom and __zoom__but found nothing.
  2. Checked the default Zoom recording folderwhich is empty.
  3. Opened the Zoom Desktop App and checked under Recordingsbut the session is not listed.
  4. Logged into the Zoom Web Portal and looked under Recordingsbut nothing appears there either.
  5. Used a file recovery tool (Recuva) to scan my laptopbut no Zoom files were recovered.

The recording was vital to my businessand I am unsure what went wrong since the recording indicator was active throughout the meeting. Is there any way to recover the file or determine why it wasn’t saved?

I would appreciate assistance with this matter.

Hi @jolenevdh2021
Thanks for reaching out to us.
If this is not a Developer Issueplease head to our Zoom Community here:

Feel free to post your issue thereyou will be able to get some help there!
Cheers,
Elisa