Hello,
I recorded an important seminar last night using the Zoom Desktop App on my laptop. The seminar ran through the nightso I set Zoom to record so I could review it in the morning. I ensured the following before leaving Zoom running:
- The default recording folder was correctly set.
- My laptop’s sleep settings were turned off.
- The Zoom app showed the recording status (red dot) at the top of the screen throughout the session.
This morningI discovered that no recording file was created or saved. I have taken the following steps to locate or recover the recording:
- Searched my laptop for temporary filesincluding
.zoom and __zoom__but found nothing.
- Checked the default Zoom recording folderwhich is empty.
- Opened the Zoom Desktop App and checked under Recordingsbut the session is not listed.
- Logged into the Zoom Web Portal and looked under Recordingsbut nothing appears there either.
- Used a file recovery tool (Recuva) to scan my laptopbut no Zoom files were recovered.
The recording was vital to my businessand I am unsure what went wrong since the recording indicator was active throughout the meeting. Is there any way to recover the file or determine why it wasn’t saved?
I would appreciate assistance with this matter.
Hi @jolenevdh2021
Thanks for reaching out to us.
If this is not a Developer Issueplease head to our Zoom Community here:
Feel free to post your issue thereyou will be able to get some help there!
Cheers,
Elisa