Manage your account

Last updated on November 112025

Simplifying sign in with HealthSafe ID

HealthSafe ID® provides you with secure access to all of your health benefits information. Sign up to manage your accounts with just one username and password. Once you’ve registeredyou can check on prescriptionsupdate personal informationreview your benefits and more.

Let’s get started

Register for a HealthSafe ID in a few simple steps. Firstverify your identity by providing some personal information. You can use:

Your member ID number
Your social security number

Not sure if you have a HealthSafe ID?

Use your member ID or social security number to sign up. If you’ve already registeredwe will let you know. You can also get help if you forgot your username or forgot your password.

Your account

Once you’re registeredenter your HealthSafe ID username and password to sign in to your account. Make sure that your personal and contact information are up to date and adjust your communication preferences to fit your needs.

Shipping address

You can ship your orders to more than one location. Just add each address to your account.

Adding a shipping address

Select Addcomplete the form and click Add address.

Choosing a preferred address

If you add multiple addresses to your accountyou can designate one as preferred. That wayOptum Home Delivery will know where to send important orderssuch as automatic refills.

Verifying your address

To help ensure safe and accurate deliverychanges may be suggested to the address you entered.

Payment methods

You can choose from multiple payment methodsincluding bank accountsand creditdebitFSA or HSA cards.

Adding a payment method

Select Add a new payment methodselect the form of payment and choose Add to save your card to your account.

Choosing preferred payment method

If you add multiple payment methods to your accountyou can designate one as preferred. That wayOptum Home Delivery will know how you want to pay for important orderssuch as automatic refills.

Manage plan members

Manage plan members allows you to manage the accounts of family members on your planwhether they are children or adult dependents. Your head of householdwho is typically the policy holdermay have various members on their planwho may in turn choose to grant other plan members full access to their own accounts. The different forms of access are:

Full access

You can view or edit all of this plan member's health and personal information. You can also order prescriptionsmake paymentsand take other actions on that member’s behalf. Heads of household have full access to members under age 13. Heads of householdspousesand adult dependents can also request full access from or grant full access to other plan members. Some sections are tied to your account or plan and cannot be accessed through Manage plan members.

Partial access

By defaultyou have partial access to plan members age 13-17. You can view limited pricing information on claims or make payments on their behalf. You may request full access to their health information if needed.

No access

This member is registeredbut you currently have no access to their health information.

Not registered

The member is not registered.

For children under 13

Accounts for children under 13 will be automatically managed by the head of householdwho may choose to grant full access to a child’s health information to other members on their plan.

Partial access for members ages 13-17

Members on your plan aged 13-17 have their own Optum account with private health information. Members under 13 will be granted such an account when they turn 13. Optum enforces this policy by necessity to align with laws in the states in which we operate.

State laws and medication information restrictions

State laws vary widely in their restrictions on disclosing the medical information of minors. These restrictions vary by stateby ageby conditionby the minor’s medical statusby which individual gave consent for treatmentand many other potential factors. Optum follows the most strict rules set forth by any stateas we operate in all states.

Optum is unable to provide individualized reviews

Many factors affect whether Optum is permitted to disclose a minor’s health informationso each potential disclosure of a minor’s information would need to be reviewed to determine whether disclosure was permissible under applicable state law. As it would be impossible for Optum to review and each disclosure of health informationOptum has crafted this general policy to protect the health information of members aged 13-17.

Switching between plan member accounts

You can select which plan member’s account you’d like to access at any time by navigating to the switcher in the top left of your screen. You can use this same menu to switch back to your own account.

Select plan members

If you have full or partial access to a plan member’s accountyou can select their name in this dropdown to view or edit their health information.

Caregivers and care recipients

Caregiver access allows an individual who is not a member of your plan to use your account to manage your settingsorder your prescriptionsor perform other actions on your behalf. This is ideal for users who may be medically incapacitated and unable to take such actions on their own. Once caregiver access is initiated by a membermembers or non-members can be granted caregiver access to your account.

A caregiver can be a relative who isn't a member of the care recipient's plana friendor a health care professional. A care recipient is an individual who may require a caregiver to operate their Optum Rx account on their behalf. A care recipient may be yourself or another registered member of your plan. For more information on caregiver management and how it differs from manage plan membersplease see the Caregiver FAQ below.

Note: A caregiver must be at least 18 years old.

Adding a caregiver to your account

Before you send an invitationyou will need to know your caregiver's first and last namealong with their email address. You can invite an individual to be your caregiver by going to the caregiver management section of your account and selecting Add a caregiver (under My caregivers) and entering the requested information. When you invite a caregiver to manage your accounta special access code is emailed to that individualwhich they can then use to accept your invitation.

The process

After navigating to the Caregiver management page and completing the Add a caregiver forman invitation to be a caregiver via email containing an access code will be sent to your caregiver’s email address. The invitation will expire in 30 days. You will also be able to send reminder emails.
Your caregiver will either sign in to their own Optum Rx account to accept your invitation and input their access codeor they will accept the invitation and input their code as a non-member.
Your caregiver can now sign in to and manage your account on your behalf.

Once a caregiver has accepted your invitationyour caregiver management page will be updated with their name and an option to manage their access.

Accepting a care recipient’s invitation

When a care recipient sends out an invitationthe caregiver they have chosen will receive an email invitation with a unique access code. As the caregiverselect the appropriate link in the emailidentifying yourself as a member or non-memberand you will be prompted to input your access code. If you are already an Optum Rx memberyou may also sign in to your accountnavigate to My caregiver access and select Accept caregiver invitation (located under My care recipients) and you will be asked to input the caregiver access code from your email. Please note that non-members must complete a special registration to become caregivers on the Optum Rx websiteand will be guided to a unique non-member caregiver account homepage.

Managing care recipient accounts

Once your caregiver access has been set upyou can switch to your care recipient’s account at any time by selecting your intended care recipient under the caregiver access dropdown menu on the top right of your screen. You can use the same menu to switch back to your own account when you are finished managing your care recipient’s account.

Removing a caregiver

If you're an Optum Rx memberyou may remove a caregiver at any time by navigating to the Caregiver management section of your accountfinding your listed caregiverand simply clicking Remove. Non-members may do the same from their special non-member caregiver homepage.

Removing a care recipient

If you're an Optum Rx memberyou may remove your caregiver access to a care recipient at any time by navigating to the Caregiver management section of your accountfinding your intended care recipientand simply clicking Remove. Non-members may do the same from their special non-member caregiver homepage.

Caregiver FAQ

To view the full version of the Caregiver FAQplease sign in and navigate to the caregiver management section of your account.

Optum Home Delivery makes it easy for you to manage Optum Rx accounts for other people. There are two different types of account management access you can have: Manage plan members and caregiver access.

Manage plan members is exclusively for family members on the same planincluding your minor dependentsadult dependents (13 years and older) or spouse/partner (with their permission).

Caregiver access allows you to manage the accounts of one or more people who are not on your plansuch as relativesfriends or someone you provide care to. If you care for a family member on your planyou'll need to use Manage plan members to use their account.

A caregiver can see the name on your payment methodyour payment method and/or credit card typethe last 4 digits and the billing address of any payment method you already have on file. Caregivers also have the ability to update the billing address of any payment method on fileand update the expiration date. Additionallycaregivers can add new payment methods or remove current ones if needed.

Noa caregiver cannot change your permanent (primary) address. Your primary address can only be changed by calling the number on your member ID cardwhich a caregiver cannot do on your behalf.

HIPAA and your rights

The Health Insurance Portability and Accountability Act of 1996 (HIPAA) Privacy Rule gives you rights over your protected health information (PHI)including the right to obtainchangeshare and monitor the information. These rights are collectively known as “Individual Rights.”

Learn more about HIPAA and your rights

How to exercise your rights under HIPAA

Privacy and confidentiality

Authorizing release of your health information

By submitting an Authorization for Release of Information (ROI) formyou can permit someone else to access your protected health information (PHI) or to speak about your medical care on your behalf.

Personal Representative information

By submitting a Personal Representative formyou can legally appoint or designate someone to act on your behalf.

Sign in to Optum Rx

Member sign-in