Login Issues
Aug 192018 | 9:45 am
#1
Original Poster
Join Date: Jan 2015
Location: DenverCO
Programs: UA 1K | Marriott Titanium (LT Plat) | National Exec Elite | Global Entry | HH Gold
Posts: 428
Login Issues
There have been a number of login issues reportedprimarily where people cannot login to their SPG accounts but can with their Marriott accounts. The root cause looks to be a number of us (including myself) used the same email address & password for both accounts and when they pulled the SPG data into the Marriott database we got a new number but the login information didn't come over in the import. Unfortunately those of us that this is impacting are going to be stuck with some orphan records for a little while until they can manually update the records.
For anyone checking in to a property tonightor in the next few daysand can't login to your accounts to verify your reservation informationbring a paper copy of your email confirmation with (or something else official with it on it from your travel agency)
For anyone checking in to a property tonightor in the next few daysand can't login to your accounts to verify your reservation informationbring a paper copy of your email confirmation with (or something else official with it on it from your travel agency)
Aug 192018 | 10:25 am
#3
Join Date: Dec 2006
Programs: Marriott Titanium & Lifetime PlatinumUnited SilverDelta Platinum
Posts: 688
I can log in on the SPG App but the App cannot process reservations right now
The computer seems able to process reservations but I cannot log in
In shortI am unable to make reservations which is really frustrating - had two reservations I wanted to make for this week. Maybe I'll try Hilton
The computer seems able to process reservations but I cannot log in
In shortI am unable to make reservations which is really frustrating - had two reservations I wanted to make for this week. Maybe I'll try Hilton
Aug 192018 | 10:27 am
#4
Join Date: Dec 2012
Location: DFW
Programs: DL PMUA SilverAA GoldMarriott PP
Posts: 98
I had the same problem. I've found that you can continue to log in to both but it's a little tricky. You can only login to one at a time (regardless of the starting point). So if you login to your Marriott account and then go to the SPG site it will show you only your Marriott account. Same the other wayif you start on the SPG site and log in it will log you into your SPG account.
If you choose "Remember me" when you login (the default) it will stick with that accountregardless of sign out. To switch you need to sign outand then at the login page click "Clear Remembered User" and then login from the appropriate side for the account you want.
I've been using an incognito tab in chrome so I can login to both (you should be able to use private browsing in Firefox or IE for the same affect).
If you choose "Remember me" when you login (the default) it will stick with that accountregardless of sign out. To switch you need to sign outand then at the login page click "Clear Remembered User" and then login from the appropriate side for the account you want.
I've been using an incognito tab in chrome so I can login to both (you should be able to use private browsing in Firefox or IE for the same affect).
Aug 192018 | 10:31 am
#5
Original Poster
Join Date: Jan 2015
Location: DenverCO
Programs: UA 1K | Marriott Titanium (LT Plat) | National Exec Elite | Global Entry | HH Gold
Posts: 428
Thanks for the suggestionsunfortunately I've tried all of them. When I called into the customer support they provided me with my number SPG number but mentioned the profile was essentially blank at the time. Should be an interesting experience checking in tonight
Aug 192018 | 10:40 am
#6
Join Date: Dec 2006
Programs: Marriott Titanium & Lifetime PlatinumUnited SilverDelta Platinum
Posts: 688
I had the same problem. I've found that you can continue to log in to both but it's a little tricky. You can only login to one at a time (regardless of the starting point). So if you login to your Marriott account and then go to the SPG site it will show you only your Marriott account. Same the other wayif you start on the SPG site and log in it will log you into your SPG account.
If you choose "Remember me" when you login (the default) it will stick with that accountregardless of sign out. To switch you need to sign outand then at the login page click "Clear Remembered User" and then login from the appropriate side for the account you want.
I've been using an incognito tab in chrome so I can login to both (you should be able to use private browsing in Firefox or IE for the same affect).
If you choose "Remember me" when you login (the default) it will stick with that accountregardless of sign out. To switch you need to sign outand then at the login page click "Clear Remembered User" and then login from the appropriate side for the account you want.
I've been using an incognito tab in chrome so I can login to both (you should be able to use private browsing in Firefox or IE for the same affect).
Emailed myself confirmation numberrate and other details
It also shows in my SPG App as an upcoming stay - so hopefully no issues when I check in tomorrow
Aug 192018 | 12:52 pm
#7
Suspended
Join Date: Feb 2003
Location: On strike
Programs: FT badges are idiotic
Posts: 7,950
Aug 192018 | 1:05 pm
#8
Original Poster
Join Date: Jan 2015
Location: DenverCO
Programs: UA 1K | Marriott Titanium (LT Plat) | National Exec Elite | Global Entry | HH Gold
Posts: 428
Everything seems to have worked itself out now. My profile must have just been in one of the later batches to come over.
Aug 192018 | 7:10 pm
#10
Join Date: May 2002
Programs: Marriott AmbassadorUA GS/1Mil FlyerPond scum on everything else.
Posts: 68
So what Number do you use for SPG stays now?
Since the Marriott Rewards numbers for sure live for H-Marriotts and H-Ritz it would be use your Marriott Reward Numbers. But for SPG do you use the legacy SPG number or your Marriott Rewards number? Assume you haven't combined.... my thought is Marriott (aka your Loyalty) number.
Aug 202018 | 10:03 am
#12
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP)Hilton Silver (Dia)Marriott LTP (PP)SPG LTG (P) > MPG LTPP
Posts: 11,329
Since the Marriott Rewards numbers for sure live for H-Marriotts and H-Ritz it would be use your Marriott Reward Numbers. But for SPG do you use the legacy SPG number or your Marriott Rewards number? Assume you haven't combined.... my thought is Marriott (aka your Loyalty) number.
Aug 202018 | 10:23 am
#13
Join Date: May 2002
Programs: AAdvantage PlatinumUnited SilverMarriott Titanium Elite
Posts: 2,366
Since the Marriott Rewards numbers for sure live for H-Marriotts and H-Ritz it would be use your Marriott Reward Numbers. But for SPG do you use the legacy SPG number or your Marriott Rewards number? Assume you haven't combined.... my thought is Marriott (aka your Loyalty) number.
After you combine your accountsyou'll see all your upcoming reservations in that account. Until thenyou'll only see the reservations associated with each separate account in that account.
Aug 202018 | 10:48 am
#14
Join Date: Aug 2007
Programs: DL DM
Posts: 1,118
My SPG account balances (over 1m points) is not visible from Marriott's side. All I see are my Marriott points and historical activity on Marriott hotels.
I guessthey only had a little under 3 years since the transaction was approved back in 2015 by both board of directors... I work in M&A and our first and foremost goals as we execute transactions is "seamless integration from the client's perspective"
It appears that Marriott's approach is slightly different :-(
I guessthey only had a little under 3 years since the transaction was approved back in 2015 by both board of directors... I work in M&A and our first and foremost goals as we execute transactions is "seamless integration from the client's perspective"
It appears that Marriott's approach is slightly different :-(
Aug 202018 | 10:57 am
#15
Join Date: May 2002
Programs: AAdvantage PlatinumUnited SilverMarriott Titanium Elite
Posts: 2,366
My SPG account balances (over 1m points) is not visible from Marriott's side. All I see are my Marriott points and historical activity on Marriott hotels.
I guessthey only had a little under 3 years since the transaction was approved back in 2015 by both board of directors... I work in M&A and our first and foremost goals as we execute transactions is "seamless integration from the client's perspective"
It appears that Marriott's approach is slightly different :-(
I guessthey only had a little under 3 years since the transaction was approved back in 2015 by both board of directors... I work in M&A and our first and foremost goals as we execute transactions is "seamless integration from the client's perspective"
It appears that Marriott's approach is slightly different :-(
Sign in with your Rewards account number and password to see your Rewards account.
Sign in with your SPG account number and password to see your SPG account.
Both accounts are now one the Marriott domain. In factit's the same websitejust with two different cosmetic branding layers. If you want SPG branding when you view your SPG accountuse http://spg.com
You may run into issues with browser cookiesstored IDsand stored passwords. If soyou'll want to log out completelyuncheck the "Remember me" boxand possibly sign in and out again to make sure there is a field to enter your account number. People have also reported success using private browser mode or a different browser.