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Santander Takeover
TRANSJUKWAI
Posts: 1 Newbie
I have had two bank accounts for several years TSB abd Santander
Santander are in the process of taking over TSB
No info is available to explain where I stand
Does anybody know where I stand?
Santander are in the process of taking over TSB
No info is available to explain where I stand
Does anybody know where I stand?
0
Comments
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Stand in what perspective?TRANSJUKWAI said:I have had two bank accounts for several years TSB abd Santander
Santander are in the process of taking over TSB
No info is available to explain where I stand
Does anybody know where I stand?
At present they are simply buying the company so the shareholder will change from Banco Sabadel to Banco Santander. Over time you will expect things to change on your TSB account but thats going to be at least months and potentially years. Havent seen any open comms on their plans but their previous purchases of other banks tends to show that for core products they will be rebranded to TSB0 -
https://www.santander.co.uk/about-santander/TSB-acquisition covers the basics as known today - as it says theremore information will be available if/when the deal actually goes through....TRANSJUKWAI said:I have had two bank accounts for several years TSB abd Santander
Santander are in the process of taking over TSB
No info is available to explain where I stand
Does anybody know where I stand?0 -
It hasn't completed yet so we'll just have to wait for details on e.g.merging branchesbrandingFSCS coverage i.e. from two banking licences to one.TRANSJUKWAI said:I have had two bank accounts for several years TSB abd Santander
Santander are in the process of taking over TSB
No info is available to explain where I stand
Does anybody know where I stand?0 -
I presume you mean they will be rebranded to Santander?MyRealNameToo said:
Havent seen any open comms on their plans but their previous purchases of other banks tends to show that for core products they will be rebranded to TSBTRANSJUKWAI said:I have had two bank accounts for several years TSB abd Santander
Santander are in the process of taking over TSB
No info is available to explain where I stand
Does anybody know where I stand?2 -
I understand from the news reports that the TSB brand will disappear. Your accounts will be transferred to Santander but not for a while yet. Very long time away.
https://tbuonline.co.uk/tsb-brand-to-disappear/Santander has now made it clear that the TSB brand will disappear. Dame Ana Botinthe Executive Chairman of Banco Santandersaid it: “intends to integrate TSB in the Santander UK group.”.1 -
Integration can take many formsso in itself that quote from Santander's chair doesn't signify the brand disappearingeven though that's the union's interpretation. For exampleRBS integrated NatWest into its group following acquisition over 25 years ago but the separate brands remain to this daydespite sharing plenty behind the scenes.Theleak250 said:I understand from the news reports that the TSB brand will disappear. Your accounts will be transferred to Santander but not for a while yet. Very long time away.
https://tbuonline.co.uk/tsb-brand-to-disappear/Santander has now made it clear that the TSB brand will disappear. Dame Ana Botinthe Executive Chairman of Banco Santandersaid it: “intends to integrate TSB in the Santander UK group.”.
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I think the tsb brand will goSanander have previously retired the Abbey NationalBradford & Bingley and Alliance & Leicester brands. They have also done the same in Portugal with the Totta Brand and rebranded Banco Popular in Spain.They tend to keep one global brand1
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A global brand is one thing but it still uses the Cahoot (savings) and Cater Allen (private bank and trusts) brands in the UK and continues to reenergise Cahoot by offering market leading rates.huw01 said:I think the tsb brand will goSanander have previously retired the Abbey NationalBradford & Bingley and Alliance & Leicester brands. They have also done the same in Portugal with the Totta Brand and rebranded Banco Popular in Spain.They tend to keep one global brand
https://www.cahoot.com/
https://www.caterallen.co.uk/
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There are certainly degrees of integration but also branding is a totally different matter to integration.eskbanker said:
Integration can take many formsso in itself that quote from Santander's chair doesn't signify the brand disappearingeven though that's the union's interpretation. For exampleRBS integrated NatWest into its group following acquisition over 25 years ago but the separate brands remain to this daydespite sharing plenty behind the scenes.Theleak250 said:I understand from the news reports that the TSB brand will disappear. Your accounts will be transferred to Santander but not for a while yet. Very long time away.
https://tbuonline.co.uk/tsb-brand-to-disappear/Santander has now made it clear that the TSB brand will disappear. Dame Ana Botinthe Executive Chairman of Banco Santandersaid it: “intends to integrate TSB in the Santander UK group.”.
In a prior merger I dealt with they decided to instantly adopt a new brand across the two former separate companies. This was long before any form of integration occurred but that did create a slight problem that the "contact us" page had to say if you were an ex customer of X call this number and if you are an ex-customer of Y call this number as there was no link behind the scenes. It kind of worked for them though as their customers are in the hundreds and each will have named members of staff they deal with and arent a consumer bank with millions of customers.
As you say on the flip side you can retain your two brands and yet behind the scenes everything is identical. Have done that too in my call centre daysyour headset tells you which brand they are calling and you answer the phone with the appropriate salutation. In my first job though it occasionally fell apart as we owned our own courier service but it was branded differently and we would "blame them" if something goes wrong (official policy). Most of us dealt with mail order or courier but a good number did both. Know more than once someone said it was the couriers fault and they need to call them for the caller to hang upcall back and get the same agent (leading to a uncomfortable conversation)2 -
Correct but they are both not high street brandsthey don't have a presence on the high street. I cannot see there will be TSB branches and Santander branches on the high street. It removed the duplication of both the B&B and A&L branchesrebranded their customers branches and accounts as Santander. There will be some locations where current Santander customers find themselves with a new branch in their local town they never had before.wmb194 said:
A global brand is one thing but it still uses the Cahoot (savings) and Cater Allen (private bank and trusts) brands in the UK and continues to reenergise Cahoot by offering market leading rates.huw01 said:I think the tsb brand will goSanander have previously retired the Abbey NationalBradford & Bingley and Alliance & Leicester brands. They have also done the same in Portugal with the Totta Brand and rebranded Banco Popular in Spain.They tend to keep one global brand
https://www.cahoot.com/
https://www.caterallen.co.uk/
TSB is a high street bankvisable (although less than it used to be) as a brand in the UK. Although a historic bankits current made up is of customers from the old Lloyds BankCheltenham and Gloucester and TSB and due to it's constant sale and re-sale it's gone through a few transformations and dare I say it's not much of a loved or distinctive brand. I can't see it surviving2
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