<div ="margin-top: 30.0px;margin-bottom: 30.0px;"><div class="csbc-editor-bold-0-1-0"><div ="font-weight: bold;font-size: 16.0px;color: #333333;line-height: 30.0px;">概览：物流客服快捷访问链接：</div></div></div>
<ul>
<li ="margin: 20.0px 0;color: #666666;font-size: 16.0px;list-: disc;">如您对1688官方物流系统如何操作、如何结算、如何发货/取消发货、如何开发票、如何获取报价表等等有问题，请通过售前客服联系小二（进入答疑钉群-群号：31078745）</li>
</ul>
<div ="margin-top: 30.0px;margin-bottom: 30.0px;"><div class="csbc-editor-link-0-1-2"><a ="font-size: 16.0px;line-height: 30.0px;color: #027cff;text-decoration: none;cursor: pointer;" href="https://ai.alimebot.taobao.com/intl/index.htm?spm=a360q.26062483.0.0.5fbd0QC20QC2kv&from=Hz7VB9G3Ra">1688官方物流售前客服</a></div></div>
<ul>
<li ="margin: 20.0px 0;color: #666666;font-size: 16.0px;list-: disc;">如您使用官方物流发货后遇到不揽收/催揽收、不派送/催派送、物流记录未更新/停滞、取消发货等发货后的问题，请通过售后客服联系小二（在运单号后面点击人工客服）</li>
</ul>
<div ="margin-top: 30.0px;margin-bottom: 30.0px;"><div class="csbc-editor-link-0-1-2"><a ="font-size: 16.0px;line-height: 30.0px;color: #027cff;text-decoration: none;cursor: pointer;" href="https://x56.1688.com/tbms/page/index.htm?spm=a261a.11227202.0.0.kK65Cu#/search/complex-search?_k=5j94hn">1688官方物流售后客服</a></div></div>
<p ="margin: 30.0px 0;font-size: 16.0px;line-height: 30.0px;color: #666666;">为提高使用官方物流的商家问题解决效率，推出1688官方物流在线客服服务，通过智能机器人与人工客服的协同，高效解决商家在发货前、发货后遇到的问题，相关使用场景、访问渠道详细介绍如下:</p>
<h1 ="color: #333333;font-size: 20.0px;font-weight: bold;line-height: 30.0px;">
<div ="width: 5.0px;height: 18.0px;background: #027cff;margin-right: 16.0px;position: ;top: 6.0px;float: left;"></div>
<div>一、 发货相关问题：请通过【我的运单】模块的“人工客服”入口联系小二</div>
</h1>
<p ="margin: 30.0px 0;font-size: 16.0px;line-height: 30.0px;color: #666666;">如您使用官方物流发货后遇到未及时揽收/不揽收、未及时派送/不派送、货物停滞时间长、没有物流更新记录等需问题，请通过以下渠道联系人工客服解决：人工客服工作时间9:00-12:00,13:00-19:00</p>
<h2 ="margin: 30.0px 0;color: #333333;font-size: 20.0px;font-weight: bold;line-height: 30.0px;">入口：1688卖家工作台->履约->物流服务->我的运单->人工客服</h2>
<div ="margin-top: 30.0px;margin-bottom: 30.0px;"><div class="csbc-editor-bold-0-1-0"><div ="font-weight: bold;font-size: 16.0px;color: #333333;line-height: 30.0px;">Step1:卖家工作台-->履约-->物流服务</div></div></div>
<div ="margin-top: 30.0px;margin-bottom: 30.0px;"><div class="csbc-editor-banner-0-1-5"><div ="display: flex;flex-direction: column;align-items: flex-start;"><a ="position: ;display: block;max-width: 100.0%;" href="https://x56.1688.com/tbms/page/index.htm?spm=a261a.11227202.0.0.kK65Cu#/search/complex-search?_k=runxmx"><img ="vertical-align: top;max-width: 100.0%;margin: auto;" src="https://cbu01.alicdn.com/img/ibank/O1CN01zPHR6a1NBFAuiX9kL_!!2212338961531-0-cib.jpg"/></a></div></div></div>
<div ="margin-top: 30.0px;margin-bottom: 30.0px;"><div class="csbc-editor-bold-0-1-0"><div ="font-weight: bold;font-size: 16.0px;color: #333333;line-height: 30.0px;">Step2：我的运单?每个运单后都有人工客服入口，咨询自动带入单号，无需您描述</div></div></div>
<div ="margin-top: 30.0px;margin-bottom: 30.0px;"><div class="csbc-editor-banner-0-1-5"><div ="display: flex;flex-direction: column;align-items: flex-start;"><a ="position: ;display: block;max-width: 100.0%;" href="https://x56.1688.com/tbms/page/index.htm?spm=a261a.11227202.0.0.kK65Cu#/search/complex-search?_k=5j94hn"><img ="vertical-align: top;max-width: 100.0%;margin: auto;" src="https://cbu01.alicdn.com/img/ibank/O1CN01ZFh4Y51NBFB75RiLE_!!2212338961531-0-cib.jpg"/></a></div></div></div>
<div ="margin-top: 30.0px;margin-bottom: 30.0px;"><div class="csbc-editor-bold-0-1-0"><div ="font-weight: bold;font-size: 16.0px;color: #333333;line-height: 30.0px;">Step 3：输入人工客服，召唤在线物流客服</div></div></div>
<div ="margin-top: 30.0px;margin-bottom: 30.0px;"><div class="csbc-editor-banner-0-1-5"><div ="display: flex;flex-direction: column;align-items: flex-start;"><a ="position: ;display: block;max-width: 100.0%;" href="https://x56.1688.com/tbms/page/index.htm?spm=a261a.11227202.0.0.kK65Cu#/search/complex-search?_k=5j94hn"><img ="vertical-align: top;max-width: 100.0%;margin: auto;" src="https://cbu01.alicdn.com/img/ibank/O1CN01iXdloZ1NBFBBa9zH3_!!2212338961531-0-cib.jpg"/></a></div></div></div>
<h1 ="color: #333333;font-size: 20.0px;font-weight: bold;line-height: 30.0px;">
<div ="width: 5.0px;height: 18.0px;background: #027cff;margin-right: 16.0px;position: ;top: 6.0px;float: left;"></div>
<div>二、 非发货相关问题：可通过通过1688官方物流售前在线客服咨询解决或钉群-“1688官方物流智能运营小二”（群号：31078745）</div>
</h1>
<p ="margin: 30.0px 0;font-size: 16.0px;line-height: 30.0px;color: #666666;">如您想查询物流报价表、如何扣费、如何发货、如何取消发货、如何计费、如何查账单、如何投诉、如何开票等问题，请通过以下渠道自助解决，或联系人工小二解决：</p>
<h2 ="margin: 30.0px 0;color: #333333;font-size: 20.0px;font-weight: bold;line-height: 30.0px;">1 对1688官方物流不熟悉，想全面了解官方物流服务模式、报价表、结算发票、发货操作等等相关的介绍，可通过1688卖家工作台-->履约-->官方物流-->人工客服</h2>
<div ="margin-top: 30.0px;margin-bottom: 30.0px;"><div class="csbc-editor-banner-0-1-5"><div ="display: flex;flex-direction: column;align-items: flex-start;"><a ="position: ;display: block;max-width: 100.0%;" href="https://ai.alimebot.taobao.com/intl/index.htm?spm=a360q.26062483.0.0.5fbdQalaQala2R&from=Hz7VB9G3Ra"><img ="vertical-align: top;max-width: 100.0%;margin: auto;" src="https://cbu01.alicdn.com/img/ibank/O1CN019dLRkd1NBFBBaHZld_!!2212338961531-0-cib.jpg"/></a></div></div></div>
<p ="margin: 30.0px 0;font-size: 16.0px;line-height: 30.0px;color: #666666;">1688官方物流是平台为商家和买家提供的物流配送服务（快递、快运、整车/专线），主打100%真实运踪和时效保障，并为散客提供成本低廉、快捷下单的物流方案，平台背书，服务保障，买家更加信任，商家更加省心！</p>
<div ="margin-top: 30.0px;margin-bottom: 30.0px;"><div class="csbc-editor-link-0-1-2"><a ="font-size: 16.0px;line-height: 30.0px;color: #027cff;text-decoration: none;cursor: pointer;" href="https://work.1688.com/?spm=a261y.27822582.229273914072801.1.717d3bb9TRS58D&_path_=sellerPro/lvyue/officialLogisticsSignup&traceId=213fca8d16708160136003831e00ea&__track_uuid=229273914072801">立即发货</a></div></div>