Unified service
management solutions
Designautomateand deliver high-quality services for
your IT and business.
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The need for unified service
management (USM) solutions
Businesses today are expected to deliver value through exceptional service and support. This means providing a seamless and consistent experience across all channelsmonitoring and analyzing service data to optimize deliveryand adopting the right technology and processes to streamline service management. ManageEngine's USM solutions are built with a focus to help you deliver quickrobustand resilient services for your IT and business.
Build and automate workflows to streamline service operationsextend service management capabilities to other business departmentsemploy AI conversational agents to speed up service deliverydig deep into service data with the help of analyticscustomize service delivery actionsand more with the help of our solutions.
ManageEngine's USM solutions
and what they have to offer
- IT and non-IT service
departmentsAlign with industry-recommended ITSM best practices with out-of-the-box modules. - Artificial
IntelligenceZia is a customizable chatbot that can assist end users and technicians. It performs service desk operations with its AI-powered predictive actions. - Zia
microserviceManageEngine's AI-powered assistantZiais available across ManageEngine's suite of products.
- Employee directory
Sync users from directories such as Microsoft Entra ID or Zoho Directory.
- Enterprise service
management portalEnable swift access to all services available across the enterprise from a unified self-service portal. - Industry recommended IT service
management frameworkAlign with industry-recommended ITSM best practices with out-of-the-box modules.
- Employeesand external service consumers
Sync users from directories such as Microsoft Entra ID or Zoho Directory.
- Workflow
automationOrchestrate service delivery operations across various cloud and on-premises applications. - Zoho
CircuitSync users from directories such as Microsoft Entra ID or Zoho Directory. - Service automation
Automate repetitive service desk activities with visual workflows and criteria-based actions.
- Development studio
Overcome fringe use cases and extend the capability of the platform with custom modules and low-code functions.
- Business
intelligenceDerive data-backed operational insights from visually appealing dashboards. - IT monitoring and
observabilityDetect infrastructure and operational performance issuesand automatically initiate incident or maintenance workflows. - Unified endpoint
managementPerform workstation and mobile management taskssuch as updating patches or provisioning softwareas part of service fulfillment. - Identity and access
managementPerform employee directory management taskssuch as creating a user or granting privilege accessesfrom a single console. - Security information
and event managementDetect abnormal user behavior and entity patternsand trigger incident response workflows for any potential security threats.
- ESM platform - ServiceDesk Plus
- Integrations with ManageEngine ecosystem
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Leverage distinct service desk instances with clear data and process segregation for IT and other business departments.
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Ensure high availability of services around the clock with timely service delivery and quick incident resolutions.
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Offer a superior user experience using self-service portalslive chata knowledge baseand AI-based automations.
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Optimize IT asset management, including asset utilizationdependenciespurchasingand compliance.
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Streamline service management with automated workflows connecting departments and their enterprise applications.
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Derive insightful reports on service management processes by mining service desk data.
USM solutions from ManageEngine
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ServiceDesk Plus
AI-driven unified service management platform
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SupportCenter Plus
Customer support with built-in billing for businesses
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AssetExplorer
IT asset management with an integrated CMDB
Here's what our customers are saying
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Denova Collaborative Health trusts
ManageEngine for a HIPAA-compliant
service desk solution
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Lenskart resolves 78% of issues efficiently with ManageEngine solutions
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Listerhill Credit Union's IT team delivers phenomenal IT service management using ManageEngine solutions
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Rinnai Australia lowers the volume of service tickets handled by its IT team by 25%
Read more -
NCSS spend less time on trivial requests and more time on important projects
Read more -
See more
Resources
- E-books
- Webinars
- Related resources
- Case studies
The service delivery excellence matrix for IT and business teams
Read more
7 real-life ITSM success stories from top industry leaders
Read more
How IT managers can build an adaptable and successful ITSM strategy for hybrid work
Read more
Service delivery for the digital enterprise
Watch now
Exploring the impactful ITSM trends of the current decade
Watch now
Measuring the service desk's contribution to value
Watch now
Co-creating business value with ITSM
Watch now
The service desk is your best technology coach
Watch now
4 ChatGPT features that simplify service desk tasks
Read more
7 tips for effective IT asset management
Read more
Unlocking synergy: DevOpscloudand IT service management
Read more
Comprehensive guide on IT service desks
Read more
Comprehensive guide to incident management
Read more
How Lean methodology is reshaping the IT landscape
Read more
ServiceDesk Plus helps IGP Powder Coatings enhance its IT support with deep customization and robust automation capabilities
Read more
ServiceDesk Plus helps CGC Egypt improve service delivery across departments
Read more
Premier Financial BancorpInc. unifies ticketingpurchase managementand its self-service portal using ServiceDesk Plus
Read more
Global cosmetics manufacturer migrates from ServiceNow to ServiceDesk Plus
Read more
ServiceDesk Plus equips WISYNCO's IT frontline with the right tools
Read more
EziBuy uses ServiceDesk Plus to streamline its incident managementdrive efficient processesand simplify its delivery management
Read moreWant to learn more about our
USM solutions?
Fill out the formand our solution experts will reach out to you.
Our certifications
Frequently Asked Questions
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What is the benefit of using USM solutions?
USM solutions help to effectively designdeliverand manage your IT and business services. Automations within the USM solution ensure faster service response timesimprove efficiencyand enhance the customer experience. -
Can I customize USM solutions to fit my specific business needs?
Yes. Using a USM solution's enterprise service management (ESM) capabilitiesthe best practices of IT service management can be extended to other business functionssuch as HRadminfinanceand facilities. -
Are there any integration capabilities with existing systems?
ServiceDesk Plus offers powerful integrations with native and third-party industry-leading applications to give you a 360-degree view and control of your IT infrastructure. Learn more about ServiceDesk Plus' integrations here. -
Can I manage both IT services and business services using the same USM solution?
Yes. ServiceDesk Plus's ESM capabilities allow you to expand the boundaries of service management to both IT and business teams. Learn more about ServiceDesk Plus' ESM capabilities here.