AI-driven unified service management platform for the digital enterprise
Build and deliver smart service experiences across IT and beyond
TRY SERVICEDESK PLUS NOW
Reply Assist
Type to Assist
Generate
ITSM SOFTWARE TRUSTED BY LEADING ENTERPRISES ACROSS THE GLOBE
Designautomatedeliverand manage critical IT and business services with intelligence powered by GenAI
ServiceDesk Plus is a service management solution that combines IT service managementIT asset managementand CMDB with enterprise service management capabilities for departments including HRfacilitiesand finance. Embedded AI-capabilities—powered by proprietary AI-technologiesand other AI-solutions like OpenAI's ChatGPT and Microsoft Copilot—in ServiceDesk Plus enable service delivery teams to infuse intelligence within their existing ITSM practices and workflows seamlessly. Available both on-premises and in the cloudServiceDesk Plus is the ideal choice for organizations looking for a scalablesecureand extensible IT and enterprise service management solution with a proportionate ROI.
High-value AI for ITSMin every sense.
ServiceDesk Plus offers multiple native AI capabilities across all editions without any additional costsenabling organizations to leverage AI-technologies without any impact on the ROI of their ITSM investments. Alsoit enables IT teams to incorporate AI technologies effectively for a wide range of applications across their ITSM practices and touch pointsall without extra efforts. From intelligent triaging of incoming requests to enabling smart zero-touch service orchestration by virtual support agents and knowledge discoveryServiceDesk Plus has it all covered.
Get started on your AI journey now
Efficiency
Predictive intelligence
Swift and accurate ticket triageroutingassignmentand sentiment analysis through an ML-based prediction engine
Know more→
Experience
Virtual support agent
On-demand handling of end user requests through text and voice conversations on Zia
Know more→
Knowledge
GenAI
Easy access to public knowledgelow-code script generationresponse generationand summarization of requests through ChatGPT and Microsoft Copilot
Know more→Recognized by multiple international analyst firmsconsulting firmsand industry experts
ServiceDesk Plusa world-class IT and enterprise service management platform
years of IT service management excellencebacked by a broad and deep IT management ecosystemcan help IT infrastructure and operations (I&O) teams orchestrate end-to-end IT management.
distinct ITIL®-certified practices
including knowledgemonitoring & eventservice financialand service level management.
distinct PinkVERIFY™ certified practices including AI CapabilityIT assetchangeconfigurationincidentproblemrequestand release and deployment management.
Flexible editions to suit all maturity levels
Standard
Service desk for IT and non-IT teams
- Incident management
- Customizable ticket templates
- Visual ticket lifecycle builder
- No-code ticket handling automation
- Self-service portal
- Knowledge base
- SLA management and escalations
- Reporting and live dashboards
AI & ML
- Predictive intelligence
- Auto-approvals
- Virtual support agent
- GenAI
- Reply assist
Professional
Service desk with ITAM capabilities
- IT service desk
- Multi-modal asset discovery and import
- Visual asset lifecycle builder
- Software asset management
- Asset loans
- Asset inventory reports and analytics
- Purchase and contracts management
AI & ML
- Predictive intelligence
- Auto-approvals
- Virtual support agent
- GenAI
- Reply assist
Enterprise
Unified service management platform
- IT service desk
- IT asset management
- Service catalog
- Problem management
- Change enablement and release management
- Change and release workflow builders
- IT project management
- CMDB
AI & ML
- Predictive intelligence
- Auto-approvals
- Virtual support agent
- GenAI
- Reply assist
Frequently Asked Questions
What are the recommended features expected in a modern service desk software?
A capable service desk software offers a self-service portal for end usersa mobile app for on-the-go supporta rule-based action engine to automate common operationsand a built-in report generation module to track performances. ServiceDesk Pluswith its with expansive set of capabilitiescan effortlessly handle the requirements of new-age enterprises of all sizes.
How long does it take to implement ServiceDesk Plus?
The implementation period depends on the complexity of the environment. On averageServiceDesk Plus can be set up in about twelve weeks for a large enterprise.
Can ServiceDesk Plus be used solely as a ticketing system?
Yesthe standard edition of ServiceDesk Plus has email to ticket conversion capabilityticket handling automationand a wide range of customizationsalong with a native reporting can support your ticketing requirements.
Can non-IT help desk teams use ServiceDesk Plus as well?
Yesnon-IT teams like facilitieslegaland HR can leverage the enterprise service management capabilities ServiceDesk Plus to handle user queries and requests.
Does ServiceDesk Plus offer AI-powered capabilities?
ServiceDesk Plus offers a wide-range of AI capabilities including intelligent recommendationsa smart virtual support agentand more.
The "OpenAI" namethe OpenAI logothe "ChatGPT" and "GPT" brandsand other OpenAI trademarksare property of OpenAI.