eFax Help Center

Absolutely. eFax is a legitimate and reputable service that has been providing secure and efficient online faxing solutions for years. Your documents are encrypted for privacyand eFax complies with industry standards for data security.

eFax Corporate is specifically for organizations who need a high-volume faxing solution that meets strict security & compliance standards of regulated industries. On the other handeFax is ideal for individuals and small businesses with limited faxing requirements.

Once you get an eFax accountthere are various ways to send faxes. These include:

• Send fax by email
• Send fax online using the eFax portal
• Send a fax using the eFax mobile app for Android or IOS

The eFax message center is a centralized platform that allows you to access your eFax account anytime. The message center is the inbox for your accountwhich you use to send and view faxes with your electronic signature or resend stored faxes. You can also use the message center to manage your contact lists and add tags to your faxes.

Whenever a fax is sent to your eFax numberan email notification pops up in your email inbox. You can also receive faxes to your smartphone or tablet if you have the eFax app for Android or iOS.

Yesyou can add additional fax numbers to your account at any time by contacting eFax Customer Support or managing your subscription settings through the online portal.

Yes! One of the advantages of eFax^® is that you can enjoy all the convenience and cost savings of an online fax service without sacrificing the fax number you’ve already established for your business. With an eFax accountwe can help you transfer your business fax number over to eFax.

To ensure securitySPF (Sender Policy Framework) is enabled to send faxes by email. If it is not allowedyour fax will fail. If you get an SPF erroryour DNS (Domain Name System) server is missing a valid SPF record. Seek help from your email administrator to add an SPF record to your DNS and clear the error message.

A reference ID helps identify the fax as belonging to a specific caseissue or campaign.

Deleted faxes are stored in your Trash folder until permanently removed.

Manual Deletion: Users may permanently delete faxes from the Trash folder at any time.
Automatic Deletion: Faxes are automatically purged based on your account’s retention settings:

• Personal Accounts: 6-month maximum.
• Business Accounts: 12-month maximum.
• Customization: You can adjust these durations in your Settingsup to the maximum limit allowed by your plan.

Yesyou can manage your billing configurations directly in your account under the Profile Menu > Billing & Plan settings.