Contact Visa

Please contact your Visa payment card issuer for information about your account or card transaction data. This helps ensure that access to the information is only provided to authorized individualssubject to your issuer’s verification processes.

You can find the address and telephone number of your card issuer on your Visa statement. The telephone number may also appear on the back of the card itself.

To learn more about how Visa uses your personal informationplease visit the Visa Privacy Center.

Your card issuer can help you resolve issues regarding unauthorized transactions. You’ll find their address and/or telephone number on your Visa statement. Their telephone number may also appear on the back of the card itself.

If you would like to learn more about services that Visa offers to add an extra level of protection to your Visa cardexplore Safety + Security Section of the FAQ.

Your payment experience is incredibly important to us. Merchants who display the Visa logo are not permitted to choose whether or not to accept a Visa card for payment if the customer is acting in good faith.

Visa has over 14,000 financial institution clients that issue their own Visa cards and sign up merchants to accept them. These institutions set the terms and conditions for their merchant relationships andthereforehandle all customer service matters relating to them.

We recommend that you notify your Visa card issuer using the customer support number appearing on your Visa statement or the back of your Visa card. Your Visa card issuer has access to the appropriate Visa rules and regulationsas well as the Notification of Customer Complaint forms to file complaints.

Be aware of any email message that requests personal data—such as passwordsPINs or your social security number—or sends you to a website that asks for such information. These messages may involve the illegal practice of “spoofing,” or forging an email address to resemble anotherlegitimate address and business. Remember to never send personal information via an email. If you have received an email that spoofs Visaplease notify Visa of the specifics of the illegal email. You can also report scams and suspicious communications to the Federal Trade Commission.

It's important for consumers to know that Visa will not call or e-mail cardholders to request their personal account information. Visa call centers do not initiate outbound telemarketing calls. Consumers should not respond to any e-mails or phone calls with requests for any personal card information and are advised to immediately report the situation to local law enforcement as well as the financial institution that issued their card. Cardholders should also know that Visa's zero liability fraud policy ensures that they are not held responsible for any unauthorized purchases. You can also report scams and suspicious communications to the Federal Trade Commission.

Visa’s Zero Liability Policy does not apply to certain commercial card and anonymous prepaid card transactions or transactions not processed by Visa. Cardholders must use care in protecting their card and notify their issuing financial institution immediately of any unauthorized use. Contact your issuer for more detail.

If you are a customer or vendor experiencingor being affected bya security incident that is caused byor may impacta Visa product or serviceplease contact us.

When you pay at the pumpsome card issuers place a "hold" on their cardholders' funds in anticipation of the final transaction amountto help ensure their cardholders' accounts do not become overdrawn. Gas merchants do not place account holds. If you have questions about a hold on your account related to a fuel purchase transactionplease contact your card issuer.

Gas merchants account holds and account alerts: Account deductions may not be applied immediately when the final amount isn't known. Visa has established these processes to protect Visa Debit card issuersmerchants and cardholders. This occurs most often when meeting consumer demand for payment conveniencessuch as pay-at-the-pump fueling.

For exampleif you use your Visa Debit card at a restaurantyour card may be authorized before the gratuity is applied. For these types of purchasesVisa Debit card issuers may earmark cardholder funds to cover the estimated cost of the transaction. This processknown as a "hold," safeguards both cardholders and merchants. It ensures cardholders don't spend more money than they have and merchants are paid for the transaction. While most transactions have a hold of less than 24 hoursVisa protects cardholders by requiring issuers or financial institutions to remove all holds within 72 hours.

While most transactions have a hold of less than 24 hoursVisa protects cardholders by requiring issuers or financial institutions to remove all holds within 72 hours or less.

Some account alert amounts may not reflect the final amount—especially at merchants where the final amount isn't known like restaurants and pay-at-the-pump fueling. The account alert amount may not be the final transaction amount that will post on your statement.

Online statements may not immediately reflect the final transaction amount - especially at merchants where the final amount isn't known at the time of authorization like restaurants and pay-at-the-pump fueling. Your online statement should reflect the final amount of the transaction by the next business day.

All sponsorship requests must be sent in writing to:
Event and Sponsorship Marketing Dept.
Visa USA
P.O. Box 8999
San FranciscoCA 94128-8999

Thank you very much for your interest in Visa’s advertisingbut we are unable to accept unsolicited advertising ideas.

As a service to authorized Visa card issuers and Visa merchantsVisa makes available electronic artwork of the Visa brand mark and links to Visa proprietary websites. Only Visa card issuers and merchants are authorized to use Visa brand marks. If you are working for a Visa card issuer or Visa merchantplease visit our Marketing Center for Visa logo information and downloads.

Visa does not set or service merchant accountsbut if you would like to accept Visa at your businessplease contact a Visa acquirer or learn more about becoming a Visa merchant.