File a Complaint
The Americans with Disabilities Act provides an important tool to fight discrimination: filing a complaint with an appropriate federal agency. This page outlines the steps to get you started.
Who You Can File a Complaint Against
If you believe that you or someone else was discriminated against based on a disabilityyou can file an Americans with Disabilities Act (ADA) complaint against:
- a state government or local governmentsuch as a:
- public hospital
- public school
- other state or local government program
- a private business that serves the publicsuch as a:
- restaurant
- doctor’s office
- shop
- hotel
Where and How to File Your Complaint
The nature of your complaint determines where you should file it. The information below tells you where and how to file your complaint.
Issues with Employment
(e.g.issues at work or in applying for a job)File with Equal Employment Opportunity Commission (EEOC)
Issues with Air Travel
(involving a specific airline)File with Department of Transportation
Issues with Housing
(e.g.denied housing or denied an accessible living space based on disability)File with Department of Housing and Urban Development (HUD)
Other Issues
File with Department of JusticeCivil Rights Division
Filing an ADA Complaint with the Department of JusticeCivil Rights Division
There are two options for filing an ADA complaint:
After You File a Complaint
We might refer your complaint to:
- The ADA Mediation Program
- A federal agency that handles the types of issues your complaint raises
We could also:
- Contact you for more information
- Investigate your complaintwhich could lead to a settlement or a lawsuit
Unfortunatelywe cannot investigate every complaint. We will let you know if we are unable to mediatereferor investigate your complaint.
When You Will Hear From Us
We receive many ADA complaints from people around the United States. Soour review can take up to three months.
If you have not heard from us after three monthsyou can call the ADA Information Line to check your complaint’s status. You can reach the ADA Information Line at 800-514-0301 (voice) or 1-833-610-1264 (TTY).
Even if we do not take any formal actionyour complaint provides us with valuable informationhelping us find issues affecting multiple people or communitiesand helping us understand emerging trends and topics.
If we investigate your complaint:
An investigator or attorney will contact you to get more information.
The Department will not give your name or other personal information to anyone unless it is necessary for enforcement activities or is required by law.
ADA Mediation Program
The ADA Mediation Program is an important part of ADA compliance and does not involve the courts. Mediation typically involves one or more meetings between youthe organization you complained aboutand an impartial mediatorand it is designed to help you reach a mutual agreement. It can be a fair and quick way to resolve ADA complaints. It is confidential and voluntary.
If we think that your complaint might be a good fit for mediationwe will contact you and the organization you complained about. We will ask if you are both willing to participate in mediation.