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FAQs
For an immediate answerplease check one of our Frequently Asked Questions. If you can't find your answer hereuse the form below to request more information.
New Customers
We currently offer savings and money market accounts.
View our most current deposit rates on our Savings Account page.
You can view our disclosures here.
Your account offers free ATM withdrawals at approximately 91,000 convenient locations across the nation. To discover where you can make free ATM withdrawals near youlog in to online banking and use our ATM Locator.
We do not limit the number of funds transfers you may make.
Existing Customers
We make it easy for you to wire money from your account. Simply log in to online bankingselect Move Moneyand select the Wire Transfers option.
In your online applicationindicate you are applying as a trust. After the account has been approved and openeda customer service representative will send a secure message with the Certification of Trust form. Once you've completed the formyou can submit it to us from the Secure Forms page within online banking. Just visit our Secure Forms page and upload your completed form using the Upload Your Forms function of the Secure Forms page. Finallyselect document type 216 Trust Certification from the dropdown menu and Submit.
You can make cash deposits at participating ATMs nationwide. Log in to online banking and use our ATM Locator to find an ATM that accepts cash deposits. Funds availability may vary.
The daily limits for ATM/Debit cards are:
Cash withdrawal from an ATM using an ATM card - $510.00
Point-of-sale transaction using your ATM card - $500.00
Cash withdrawal from an ATM using a Visa® Debit card - $1,010.00
Point-of-sale transaction using your Visa® Debit card - $2,500.00
Requests to close an account may be submitted using any of the following methods:
Chat: Log in to online banking and strike up a conversation with one of our Direct Bankers between 8 a.m. and 5 p.m. PTM-F.
Secure message: To send us a secure messagelog in to online banking and select Messages. Include the account number you wish to close and your instructions.
Phone: Call Customer Service at 1-877-472-9200
To download your transaction historyplease follow the instructions provided on the Quicken website.
We do not limit the number of funds transfers you may make.
The dollar limits at funding are:
Maximum to transfer in: $250,000.00
The dollar limits after your account is funded are:
Maximum per day in or out $30,000.00
Maximum per month $60,000.00
You may not make funds transfers in excess of limits described on the External Bank Transfer service. We reserve the right to change from time to time the dollar amount of funds transfers you are permitted to make using our service.
Log in to online banking and select Accounts. Once you've selected the account you would like to updateselect Account Details. To add a new beneficiary"Add a Beneficiary"to edit your existing beneficiariesclick the pencil icon next to your beneficiary's name.
You can verify external deposits within online bankingwhether you're using a web browser or the mobile app.
If you're using a web browserlog in to online banking and select Accounts. Then select External Accounts. Select the settings wheel for the account you wish to verify. Enter the two tiny trial deposit amounts and select OK.
If you're using the mobile applog in to online bankingthen select Move $. In the menu bar at the top of the appselect External Accounts and then select Verify Account. Enter the two trial deposit amountsand select Verify Account to confirm.
Service Questions
To set up direct deposits or send a wire to your account use the UFB Direct routing and transit number: 122287251.
Local customers are welcome to visit our headquarters located at 4350 La Jolla Village Dr.Suite 140San DiegoCA 92122. Our office hours are 9am - 5pm PT Monday to Friday.
You can order checks online using the following directions:
Log in to your account
In the Accounts tabselect the account you want to order checks for
Select Detailsthen Order Checks
Select Continue to navigate to our external check ordering site
As a digital bankwe've made it easy for customers to submit all account-related requests from within online banking. Just log in and complete your request.
At UFB Directwe love hearing from our customers! You can reach us through the following channels:
Chat: Log in to online banking and strike up a conversation with one of our Direct Bankers between 8 a.m. and 5 p.m. PTM-F.
Secure Message: To send us a secure messagelog in to online banking and select Messages.
Phone: Contact a Direct Banker 24/7 (excluding Thanksgiving and Christmas) at 1-877-472-9200.
Simply login or register as a new user from the Bank’s homepage to access your account.
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