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Support

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Viewing orders and transactions

Review your orders made with Amazon Pay

  1. Click Sign in on top of the pageand then click Check your Amazon Pay orders.
  2. Sign in with you Amazon credentials.
  3. On the Your Amazon Pay Activity pagefind the corresponding order or transactionand then click Details & Support.

Note: On the Your Amazon Pay Activity pageyou find all activities with merchants off Amazon where you’ve used Amazon Pay during checkout. To see your account activity with the Amazon websitesee Your Orders.

What's the status?

To understand the order status on your Purchase details pageuse the information below.

Order status

What it means

Processing

You haven’t been charged yet. Your payment is being processed.
The merchant hasn’t captured the funds yet. After Amazon Pay has authorized the paymentthe merchant can charge the amount. Some card issuers or banks might freeze the transaction amount after authorizationwhich can appear in your account similar to a charge.

Note: If it wasn’t possible to complete the chargethe amount will be automatically released after a couple of days. The timeframe varies between card issuers or banks.

For more informationcontact your card issuer or bank.

Completed

Your payment was processed and is complete. You’ve been charged.

Canceled

Your payment was canceled. You haven’t been charged.

Suspended

You haven’t been charged. Your payment method was declined. Update your payment method to complete the payment. For more informationsee Troubleshooting failed payments.

See also