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Microsoft Experience Center support
We prioritize health and safety. Devices checked in for repair will be sanitized before and after servicing.
Expert support in person
Supporting customers with online appointments for in-warranty Surface and Xbox devices. For repairs of other devices, additional support is available.1
Dropping off a Surface or Xbox for servicing? Here’s every step to take before leaving the house:
- Customers can drop off their in-warranty device for repairs and get in-person advice.
- Back up all important dataincluding picturesdocumentsemailsand internet favorites.
- Bring only the necessary accessories to investigate your issue.
- Bring your power cord or AC adapter.
- Know the password to your device and any accounts required to investigate your issue.
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[1] Answer Desk services limited to Windows troubleshooting and reinstallation on in-warranty Surface and Xbox devices. Subject to availability. See associate for details.