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How to contact Xbox customer support
May 52025
Unlike PCswhich can have a variety of things go wrongan Xbox is a plug-and-play solution that just works. Howeverlike any piece of technologyit’s not immune to the occasional issue. If something has gone wrong with your Xbox or one of its accessorieshere’s how to contact Xbox customer support.
QUICK ANSWER
To contact support onlinevisit Xbox's online support portal > Click on Contact Us > Fill out "What are you having trouble with?" "What's the issue?" and "Describe your issue," then click Next > Click See contact options > Choose the support you'd like. Note that online chat is not always an available optiondepending on the type of issues you select.
JUMP TO KEY SECTIONS
How to contact Xbox customer support
You have a few options available if you want to contact Xbox customer support.
On the Xbox website
If you want to contact customer support onlinehere’s what to do:
- Head to support.xbox.com/en-US/contact-us/.
- Click on Contact us.
- In the pop-up that appearsfill out the fields for “What are you having trouble with?” “What’s the issue?” and “Describe your issue,” then click Next.
- After entering the details of your issueyou can click on See contact options.
- You will have to sign in to your Xbox account if you are not already.
- After clicking See contact optionsyou’ll see the available support options. Not all options are available for every kind of issue. In particularonline chat is not an option for some support categories.
Web chat is available Monday to Sunday24 hours a day.
On the phone
You can also contact Xbox customer support by phone at 1-800-469-9269. Phone support is available Monday through Sunday from 6:00 AM to 5:00 PM Pacific Time.
Contacting support by phone may involve long wait times. You must provide some information about yourselfsuch as your account numbernameand other details.
If you likeyou can also follow the steps above on the Xbox support websiteand thenunder See contact optionsyou can request a phone call.
On social networks
Another method you can try is contacting Xbox support on social media.
To contact support on Facebookvisit www.facebook.com/xbox/ and click on Send message.
To contact support on X (formerly Twitter)visit twitter.com/xboxsupport and click the Message icon. This account also tweets about currently known issuesso if you see it post about same problem your experiencingyou can reply to that tweet about ittoo.
FAQs
Online chat is not available for every type of support inquiry. If you don’t see this optiontry returning and choosing a different category until it appears. Alternativelyyou can request a call to speak to a live representative over the phone or call 1-800-469-9269 yourself.
You can also try speaking to an automated chat support bot or messaging a fellow gamer through the community. See if these options help resolve your issue.
Yesyou can use support to get help with non-hardware issues as well.
You can check the status of all Xbox services at support.xbox.com/en-US/xbox-live-status.
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