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My Spectrum App: My Account
You can use the My Spectrum App to view your account informationsubscribe to outage notificationstroubleshoot equipment and more. Learn how to get the My Spectrum app.
Account Information
To view your account informationincluding your account numberusername and contact informationselect the Account tab.
To edit Your Info:
- Select the Account tab at the bottom of the app.
- Select Your Info.
- From here you can change your account rolecontact infosign-in info and security questions.
- Tap Change Email Address or Change Phone Number.
To edit People:
- Select the Account tab at the bottom of the app.
- Select People.
- From here you can manage the people who have been added to your Spectrum accountincluding invite new people.
To edit Account Notifications:
- Select the Account tab at the bottom of the app.
- Select Account Notifications.
- From here you can turn on account notifications as well as enter your primary contact information.
Manage Services and Equipment
From the appyou can check on your network connection as well as details related to your equipment.
To manage Services & Equipment:
- Select the Services tab at the bottom of the app.
- From here you will see details related to your Internet serviceincluding your WiFi network name as password and equipment.
- You can see if you are experiencing an outageor if your internet is connected.
- If you'd like to change your WiFi name and passwordselect Edit next to Your WiFi Networkand proceed to customize your WiFi.
- You can manage Advanced Settings related to your WiFi network.
- To view details related to your Voice and TV serviceselect the corresponding service in the top navigation bar.
Spectrum WiFi Hotspots
When you've got the Spectrum WiFi profile set up on your deviceyou get free and unlimited access to a nationwide network of WiFi hotspots with an extra layer of security. Learn more about Spectrum WiFi Hotspots.
To install the Spectrum WiFi profile using the My Spectrum app:
For iOS:
- Choose Account.
- Select Manage Spectrum WiFi Profile.
- Choose Install Profilewhich will open your Safari browser.
- Sign in with your Spectrum username and password to install the profile.
For Android:
- Choose Account.
- Select Install Spectrum WiFi Profile.