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Upgrade lost their darn mind

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Jnbmom
Credit Mentor
‎01-02-2025 04:08 PM
‎01-02-2025 04:08 PM

Upgrade lost their darn mind

I am trying to update my phone number . I can't log in because they send a code to my old cell phone .

 

i contacted them and they sent me these instructions  They are nuts I am just gonna close this 🙄IMG_5367.png

 

EXP 780 EQ 796 TU 810
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27 REPLIES 27
Waldemar
Regular Contributor
‎01-02-2025 04:41 PM
‎01-02-2025 04:41 PM

Re: Upgrade lost their darn mind

YeahI went through that couple of years ago when I had the card. They even lowered my limit due to low usage. I eventually closed the account. 

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Amazon Prime Store Card: $10,000 | Apple Card MC: $5,500 | Best Buy Visa: $3,000 | BCU Cash Rewards Visa Sig: $25,000 | BCU Travel Rewards Visa Sig: $15,000 | Bread Cashback AmEx: $17,000 | Bread Rewards AmEx: $10,150 | Capital One Kohls Visa Sig: $4,750 | Capital One Quicksilver WEMC: $3,000 | Capital One SavorOne WEMC: $25,000 | Express Credit Card: $4,050 | Famous Footwear Credit Card: $1,650 | FNBO Platinum Visa: $950 | Helzberg Diamonds Card: $6,000 | IKEA Projekt Credit Card: $6,100 | Macy’s Amex $9,000 | PayPal Cashback WMC: $20,000 | Sam’s Club Plus WEMC: $20,000 | Suncoast CU Rewards Platinum Visa: $10,000 | Target RedCard: $1,200 | Toyota Rewards Credit Card: $10,000 | Toyota Rewards Visa Sig: $9,000 | Truist Enjoy Cash Visa Sig: $8,000 | US Bank Cash+ Secured Visa: $500 | US Bank Platinum Secured Visa: $500 | US Bank Smartly Visa Sig: $10,000 | WF One Key+ WEMC: $9,000

BCU Unsecured LOC 5k

BCU Auto Loan $17,539.00

Rebuilding since June 2021.
Message 2 of 28
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Jnbmom
Credit Mentor
‎01-02-2025 04:44 PM
‎01-02-2025 04:44 PM

Re: Upgrade lost their darn mind

Funny I emailed them back told them to take a leap and they said ok your account is closed . So I can just close my account through an email but you couldn't update my phone number .

 

good riddens to them lol 

EXP 780 EQ 796 TU 810
Message 3 of 28
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FicoMike0
Senior Contributor
‎01-02-2025 05:13 PM
‎01-02-2025 05:13 PM

Re: Upgrade lost their darn mind

Congratulationstelling them to take a leap!

 

All seriousness asidethis is a real problem. I have several accounts that send codes to my phone for various reasons. If I ever plan to change numbersI'll get the new number firstso I can make the switch.

Message 4 of 28
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SouthJamaica
Mega Contributor
‎01-02-2025 06:52 PM
‎01-02-2025 06:52 PM

Re: Upgrade lost their darn mind

@Jnbmom wrote:

I am trying to update my phone number . I can't log in because they send a code to my old cell phone .

 

i contacted them and they sent me these instructions  They are nuts I am just gonna close this 🙄IMG_5367.png

 

I'm surprised they didn't stipulate that you had to take the selfie while in the bathtub.


Total revolving limits 568220 (504020 reporting) FICO 8: EQ 689 TU 691 EX 682




Message 5 of 28
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coldfusion
Credit Mentor
‎01-02-2025 07:22 PM
‎01-02-2025 07:22 PM

Re: Upgrade lost their darn mind

clownshow.jpg

(10/2025)
FICO 8 (EX) 838 (TU) 846 (EQ) 850
FICO 9 (EX) 850 (TU) 850 (EQ) 850

$1M+ club

Artist formerly known as the_old_curmudgeon who was formerly known as coldfusion
Message 6 of 28
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Jnbmom
Credit Mentor
‎01-02-2025 11:46 PM
‎01-02-2025 11:46 PM

Re: Upgrade lost their darn mind

@SouthJamaica 

 

I know right 

EXP 780 EQ 796 TU 810
Message 7 of 28
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JoeRockhead
Community Leader<br> Super Contributor</br>
Community Leader
Super Contributor
‎01-03-2025 02:16 AM
‎01-03-2025 02:16 AM

Re: Upgrade lost their darn mind

They obviously wanted to be certain they weren't being Catfished. 🙂

Message 8 of 28
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Jnbmom
Credit Mentor
‎01-03-2025 04:43 AM
‎01-03-2025 04:43 AM

Re: Upgrade lost their darn mind

@JoeRockhead wrote:

They obviously wanted to be certain they weren't being Catfished. 🙂

Yes but they closed immediately from my email lol 

EXP 780 EQ 796 TU 810
Message 9 of 28
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zerofire
Valued Contributor
‎01-03-2025 04:50 AM
‎01-03-2025 04:50 AM

Re: Upgrade lost their darn mind

Upgrade as an issuer is a special kind of headache. They approved an credit card account for me and then wanted to play games for the required checking account. I thought I was ready for that mess before I applied but they were just not worth it. Ended up closing it all in the opening process.

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