Note: To learn more about our warranty policyread our updated hardwaresoftwareand accessory warranty.
Having a problem with your system or game? We can help! Setting up a service request with Nintendo is fasteasyand secure. You can troubleshoot your Nintendo Switch 2Nintendo Switchor Nintendo 3DS family product in a few easy steps and set up a service request if needed.
Complete these steps
- Complete the suggested troubleshooting steps that apply to your system and issue.
- Create or log in to your Nintendo Account (or continue as a "Guest") so we can securely communicate with you about your service request order.
- Enter your serial number to verify your system's warranty statusif applicable.
- Add the productshipping detailsand any billing information.
- Agree to Nintendo's "Acknowledgements" and "Factory Service Terms and Conditions".
- Click Continue to confirm the service requestand make payment if needed.
- Use the Nintendo Service Center to manage your service request and receive communications about setup and process.
For detailed assistance with a specific productuse the links below:
- Start a Nintendo Switch 2 Service Request
- Start a Nintendo Switch Service Request
- Start a Nintendo 3DS Family Service Request
- Nintendo no longer services the following 3DS Family systems. See the legacy systems info below for assistance with these systems.
- Original Nintendo 3DSOriginal Nintendo 3DS XLNew Nintendo 3DSNew Nintendo 3DS XLNintendo 2DS
For legacy systems and accessoriessuch as Wii UWiiNintendo DSietc.see our information on Where Can I Find RefurbishedOlder& Used Nintendo Products?
