no more CableCard support

cwoody222 · Mar 262025

Your card is not “obsolete”. Contact Comcast and find someone who knows how to re-pair it to the new Edge. Try their forum on Reddit.

There is no way to record streaming content on TiVo or any other third party device.

KevTech · Mar 262025

Stefan T said:
in 2024 FCC stopped requiring cable providers to support CableCards for user provided devices such as a TiVo DVR

Just to clarifythe FCC ruling was in September 2020 that cable operators no longer were required to support CableCARD.
Comcast said they would stop giving out Cablecards to new or current customers after October 24th 2024 but they still support them.
Did you try the self activation portal?

Welcome Page

dianebrat · Mar 262025

Stefan T said:
This is restraint of free trade forcing customers away from TiVo to their own proprietary devices.

As mentionedyour dates are offand nothing ruins a good rant like the facts.

It is not "restraint of free trade" it is the result of an unregulated market that has a monopolyand the current FCC does not feel it is in their interest to regulatenor does the current administration in Washington.

Stefan T · Mar 262025

Thank you all three for reply and comment. Yes correct the date is 2020 oops.
I started by going to the online to Comcast card activation. I entered the new host ID and "Data" number.
It said activating and then came back with the message that it was unable to activate. I called Comcast customer service and spent about 30 minutes with a woman. She said she could not figure it out. She tried to connect me to someone that supports cable cards after 5 minutes of holding I wound up back in the inbound call queue. Told new tech I had been working with someone and she was transferring me. He read my info then said Comcast would not give me a replacement card.

Stefan T · Mar 262025

This is a strange update. I just put the old Comcast CableCard back into my older Edge. Without activating or anything I started to get live TV from ComcastWOWso I moved it back to the new Edge andnothing! So I moved it back to the old againand now nothing. I am back to not able to get Comcast channels.

ungivenglory · Mar 262025

You have to call multiple times & reach out multiple times online until you get the right person. They still have people who know what they are doing but they are hard to find. It might take 11 phone calls & 8 emails before you find thr right worker.. You need to be aggressive.
……………………………………………………
If the cc is the issue then you are out of luck. Stephan T said:
“I just put the old Comcast CableCard back into my older Edge. Without activating or anything I started to get live TV from ComcastWOWso I moved it back to the new Edge andnothing! So I moved it back to the old againand now nothing.”
…………………………………………………
You said when you put the card in the old edge it was working but now nothing. It’s possible the cable card is bad & if that’s the case they will not replace it.

WVZR1 · Mar 262025

You can likely be helped if you take your issue to to the Comcast/Xfinity Reddit group.

You post your issue there creating a thread and tagging/adding a 'flair' technical help. They understand CableCARD and can help you. They keep very long hours 6AM - 12AM. Create a thread there and you can be helped. If they can't you CAN NOT be helped!

https://www.reddit.com/r/Comcast_Xfinity/

PL1 · Mar 262025

WVZR1 said:
If they can't you CAN NOT be helped!

That's kind of discouraging!

Clifford H. Eck · Mar 292025

Spectrum has released comment on ending their relationship that supports TIVO and cable cards. Spectrum says they will use High Split Convertors but if our cable cards go bad they will not repair or replace them or help in anything that will allow TIVO to be functional with Spectrum.

From reading the comments above it seems that Comcast/Xfinity has said that they will Support TIVO. Do I read that right? If I can be confident that they are supporting TIVO then I will switch to Xfinity. Spectrum has been installing new equipment and raising prices often. Service is good unless the TIVO is an issuethen they turn against any help. I am 92 years old and now pay Spectrum twice as much each month as my electrical energy costs (Duke Power) . I have electric heating and cooling and all electric appliances. Of course it also includes the electricity it takes to power the Spectrum use.

Something is very wrong with this . There has to be some way to get Internet and entertainment with out dealing with a "take it our wayor the highway" response. TIVO provides a wonderful systemit's just a shame that they are being leveraged into failure by design.

UCLABB · Mar 292025

Clifford H. Eck said:
Spectrum has released comment on ending their relationship that supports TIVO and cable cards. Spectrum says they will use High Split Convertors but if our cable cards go bad they will not repair or replace them or help in anything that will allow TIVO to be functional with Spectrum.

From reading the comments above it seems that Comcast/Xfinity has said that they will Support TIVO. Do I read that right? If I can be confident that they are supporting TIVO then I will switch to Xfinity. Spectrum has been installing new equipment and raising prices often. Service is good unless the TIVO is an issuethen they turn against any help. I am 92 years old and now pay Spectrum twice as much each month as my electrical energy costs (Duke Power) . I have electric heating and cooling and all electric appliances. Of course it also includes the electricity it takes to power the Spectrum use.

Something is very wrong with this . There has to be some way to get Internet and entertainment with out dealing with a "take it our wayor the highway" response. TIVO provides a wonderful systemit's just a shame that they are being leveraged into failure by design.

Comcast will NOT provide you with a cable card if you switch to them. If you want to keep your TiVostick with Spectrum. For nowSpectrum will support existing cable card customers. I don't expect that to change anytime soon since Spectrum went to the trouble of replacing older cable cards that were going to stop working. Butyou never know.

Clifford H. Eck · Mar 302025

I called Xfinity since they have started to advertise heavily and have some promo's that are competitive. I got a quote from them with the promo (for 2 years) and it was over $150 / Monthly lower. I asked them to also quote the non promo rate and it would increase about $50. They also confirmed that they support TIVO and I could use my Bolt and Mini's. They charge $12/mo for their Boxes. I use 2 TIVO' and 3 Boxesand that's the way they quoted. They also said I could use all TIVO Mini's and save another $36 / Month.

This all sounds very good but Xfinity has a concerning reputation so I'm still skeptical. Over the phone they sound respectable ... at least so far. The price difference is substantial. I may take the leapI don't know. Ohthere is an additional $100 installation fee. I need a little shove toward trust I guess.

cwoody222 · Mar 302025

If you are considering SWITCHING to Xfinityas a new customerthey will NOTunder ANY circumstancesprovide you a CableCard.

If they told you otherwiseit was a flat out lie.

chiguy50 · Mar 302025

Clifford H. Eck said:
I called Xfinity since they have started to advertise heavily and have some promo's that are competitive. I got a quote from them with the promo (for 2 years) and it was over $150 / Monthly lower. I asked them to also quote the non promo rate and it would increase about $50. They also confirmed that they support TIVO and I could use my Bolt and Mini's. They charge $12/mo for their Boxes. I use 2 TIVO' and 3 Boxesand that's the way they quoted.

If you are highly dissatisfied with the price/service from SpectrumI would suggest that you call Comcast/Xfinity's bluff (Xfinity is just a marketing name for Comcast's digital services). You have little to lose since (a) you are bleeding money subscribing to Spectrum and (b) even on Spectrumyour TiVo's days are numbered. Just try to get confirmation (in writingif possible) that you will be granted CableCARD support for your TiVo since that would appear to run contrary to Comcast's current general policy.

Once it is up and runningif the results are not to your liking you have the option of cancelling the service and returning the equipment within 30 days without charge.

Clifford H. Eck said:
They also said I could use all TIVO Mini's and save another $36 / Month.

You don't necessarily have to use any of the Comcast rental TV Boxes OR TiVo Minis to get service on a smart TV. There is an Xfinity Stream app that you can download to the TV or a media streaming device like a Roku that will provide access to all of the channels on your subscription level. Butof courseif you want a remote connection to the recordings on your TiVo DVRthen a Mini is your best choice.

Clifford H. Eck said:
This all sounds very good but Xfinity has a concerning reputation so I'm still skeptical. Over the phone they sound respectable ... at least so far. The price difference is substantial. I may take the leapI don't know. Ohthere is an additional $100 installation fee. I need a little shove toward trust I guess.

If you ask the right repsometimes you can get that $100 installation fee waived. Alternativelyif you already have existing coaxial cable connections that can receive the signalsyou can usually opt for free self-installation; it's essentially plug-and-play and does not require much technical know-how.

If it suits your needsyou might also look into adding the Xfinity Mobile cellular service to your plan. Bundling additional services can result in further discounts/savings.

UCLABB · Mar 302025

chiguy50 said:
If you are highly dissatisfied with the price/service from SpectrumI would suggest that you call Comcast/Xfinity's bluff (Xfinity is just a marketing name for Comcast's digital services). You have little to lose since (a) you are bleeding money subscribing to Spectrum and (b) even on Spectrumyour TiVo's days are numbered. Just try to get confirmation (in writingif possible) that you will be granted CableCARD support for your TiVo since that would appear to run contrary to Comcast's current general policy.

Once it is up and runningif the results are not to your liking you have the option of cancelling the service and returning the equipment within 30 days without charge.

You don't necessarily have to use any of the Comcast rental TV Boxes OR TiVo Minis to get service on a smart TV. There is an Xfinity Stream app that you can download to the TV or a media streaming device like a Roku that will provide access to all of the channels on your subscription level. Butof courseif you want a remote connection to the recordings on your TiVo DVRthen a Mini is your best choice.

If you ask the right repsometimes you can get that $100 installation fee waived. Alternativelyif you already have existing coaxial cable connections that can receive the signalsyou can usually opt for free self-installation; it's essentially plug-and-play and does not require much technical know-how.

If it suits your needsyou might also look into adding the Xfinity Mobile cellular service to your plan. Bundling additional services can result in further discounts/savings.

The problem is that calling Comcast's bluff will likely fail. They will explain the CR have him bad information and simply apologize maybe give him free Comcast boxes for a few months. Then he is truly SOL because he can't go back to Spectrum. He needs to decide whether the cost of keeping his TiVos is worth what Spectrum is charging.

Clifford H. Eck · Mar 302025

cwoody222 said:
If you are considering SWITCHING to Xfinityas a new customerthey will NOTunder ANY circumstancesprovide you a CableCard.

If they told you otherwiseit was a flat out lie.

My cable card is still in my Bolt. Spectrum did replace the old Tuning Adapter with a High Split Convertor and since then the frequent resets have diminished to near zero. They also replaced their cable boxes with new ones that are much smaller.

UCLABB said:
The problem is that calling Comcast's bluff will likely fail. They will explain the CR have him bad information and simply apologize maybe give him free Comcast boxes for a few months. Then he is truly SOL because he can't go back to Spectrum. He needs to decide whether the cost of keeping his TiVos is worth what Spectrum is charging.

Why can I not go back to Spectrum? I have not offended anyone.

Beryl said:
New Rokus may have eliminated the Xfinity Internet requirement but my pre-2022 Rokus and all Apple TV devices have that limitation unless you cast/Airplay from a mobile device. Also some channels won’t stream at all unless you are “at Home”

The issue I have with ROKUFubuetc is the menu is not anywhere near what TIVO has. My wife is addicted to it and I like to record some Sports events.

cwoody222 · Mar 312025

If you switch to Xfinity they will NOT give you a CableCard. Period. And you CANNOT use the one from Spectrum with Xfinity service. In summaryif you switch to Xfinityyou will not be able to use TiVo. If they told you otherwiseit is not true.

If you cancel Spectrum and then return to them in the futurethey also will NOT give you a CableCard. And if you still have the current card in your possessionit will NOT be re-activated. In summaryif you leave Spectrum you will not be able to use them with TiVo ever again in the future.

Your ONLY option to continue to use TiVo is to stay with Spectrum.

Clifford H. Eck · Mar 312025

So if thats the caseXfinity is a liar and colluding with Spectrum to force streaming. That means TIVO has been the victim of Corporate executionand Spectrum and Xfinity are gouging their customers. In my case that amounts to more than $150/Month. I wonder if a class action could help?

It seems that the major issue is the MENU or guide that TIVO uses is not available from anyone except Spectrum and TIVO so Spectrum needs to have TIVO fail for total control (Monopoly).

chiguy50 · Mar 312025

cwoody222 said:
If you switch to Xfinity they will NOT give you a CableCard. Period. . . In summaryif you switch to Xfinityyou will not be able to use TiVo. If they told you otherwiseit is not true.

Although that is likely trueit bears confirmation. There is always the possibility of a policy carve-out or exemption--particularly if local competition is intense. If I were in OP's shoes at the very least I would want to get confirmation one way or another before making any decisions.

Clifford H. Eck said:
So if thats the caseXfinity is a liar and colluding with Spectrum to force streaming. That means TIVO has been the victim of Corporate executionand Spectrum and Xfinity are gouging their customers. In my case that amounts to more than $150/Month. I wonder if a class action could help?

It seems that the major issue is the MENU or guide that TIVO uses is not available from anyone except Spectrum and TIVO so Spectrum needs to have TIVO fail for total control (Monopoly).

Although clearly understandable due to the vexing situation in which you find yourselfyou are overreacting.

The fact is that there is no longer a mandate for any provider to support CableCARD functionality. The very company that owns TiVo has relegated their retail product to vestigiality.

The good news is that you do have optionseven if each may entail some sacrifice. From what you have writtenit appears that you can remain a Spectrum customer and retain use of your TiVo but at an exorbitant cost. Or you can pursue switching to Comcast with the promise of a very significant savings (perhaps as much as $2,000 p.a. or more) and the (albeit remote) possibility of obtaining CableCARD support. CSRs can be misinformed orin some caseswillfully misleadingwhich is why I suggested that you get confirmation (of both services and pricing) before committing yourself to any arrangement.

Alsobe reassured that there IS life after TiVo. It may take a bit of adjustmentbut many of us have moved on and learned to live with alternate solutions. (Full Disclosure: I still have my beloved TiVo Roamio Pro and Minibut they no longer serve their original function.)

Clifford H. Eck · Apr 242025

What does TIVO have to say about this? They must be planning some way to preserve their excellent system and not have it have it destroyed by Spectrum and Comcast.

Why has there not been some legal attention to this? It seems like a natural for a sharp law firm and a class action case. When internet and TV cost twice each month as energy something seems contrived. I wish I were younger and a lawyer.

KevTech · Apr 242025

Clifford H. Eck said:
What does TIVO have to say about this? They must be planning some way to preserve their excellent system and not have it have it destroyed by Spectrum and Comcast.

Tivo will not do anything.
FCC dropped the CableCARD mandate in September 2020 so no provider has to provide CableCARD anymore.
They could all drop them tomorrow and there is nothing anyone can do about it.

Clifford H. Eck · Apr 252025

Cliff Eck

8:32 PM (1 minute ago)

to TiVo

If Comcast and Spectrum can operate without Cable cards why can't TIVO? No one owns the internet. Spectrum replaced their boxes and still gets a signal. If thats legal how can they restrict TIVO?

TIVO has the easiest operating system and user guide that outpaces everyone else and everyone knows that. How can they leverage them out? Millions want it but a couple companies are restricting them from providing the very best user friendly system. That is a monopoly. I thought that was illegal.

cwoody222 · Apr 252025

Clifford H. Eck said:
Cliff Eck

8:32 PM (1 minute ago)

to TiVo

If Comcast and Spectrum can operate without Cable cards why can't TIVO? No one owns the internet. Spectrum replaced their boxes and still gets a signal. If thats legal how can they restrict TIVO?

TIVO has the easiest operating system and user guide that outpaces everyone else and everyone knows that. How can they leverage them out? Millions want it but a couple companies are restricting them from providing the very best user friendly system. That is a monopoly. I thought that was illegal.

A cablecard allows a third party (Tivo) to connect to a cable provider (Comcast and Spectrumin your example). Comcast and Spectrum don’t need something to help them connect to themselves.

As said abovethe FCC no longer mandates cablecards.

TiVo hasn’t had anywhere near “millions” of customers in their entire history and certainly not anytime recently. TiVo is and always has been an extremely niche product. Customers chose with their pocketbooks and TiVo losta long long time ago.

Being a monopoly is not illegal. Even if it wasin today’s worldcable companies are hardly a monopoly with choices like YouTubeTVHulu LiveFubusatelliteDirecTV StreamSling. Not to mention NetflixHuluAmazon PrimeDisney+Paramount+ and literally dozens of others.

Clifford H. Eck · Apr 252025

Just curioushave you ever had TIVO service? I was under the impression that TIVO had millions. They certainly have loyal followers. It's a given that they have an excellent customer base and the very best method of viewing selection to the customer base. No question that their Guide is far superior.

Your informative response sounds like you are very close to the "I don't care" contingent. Thats where we can't agree on concern level. I do care because I have been highly satisfied (as most TIVO users are) and just trying to justify some conclusion that fits the sense of it all. I base my mind set on trying to understand why killing the competition is always favored by big money. Spectrum is gouging and leveraging a nice product to its end. They could and haveclear a method of providing service without cable cards. They do it now with "High Split" convertors and they work perfectly.

Could compromise of commerce have any value for user choice? I think it should.

cwoody222 · Apr 252025

Clifford H. Eck said:
I was under the impression that TIVO had millions.

That impression is incorrect.

Your entire argument seems to be “TiVo is super cool and lots of people like it so cable companies shouldn’t do things to hurt TiVo’s business.”

That’s not how things work.

FurtherI have no clue what your statement about high split converters working without CableCards even means because the ENTIRE POINT of a HSC is to enable a CableCard to continue to function in a high split environment.

KevTech · Apr 252025

@Clifford H. Eck

I suggest you read this article posted on the Tivo site.

TiVo Support Center

Get instant answers to common questions and learn to experience the most from TiVo products.

tivoidp.tivo.com

cwoody222 · Apr 252025

But the software they license to cable companies do share many features. The cable company software is basically a stripped down cloud based version of Hydra.

The software for TV’s isn’t even a DVR.

Bruce24 · Apr 252025

Some traditional Cable companies also license Tivo Broadband for customers who have cut cable and are now using them for IPTV/Streaming.

see: https://business.tivo.com/content/dam/tivo/business/global/pdfs/TiVo Broadband 2024.pdf

cwoody222 · Apr 252025

It’s never been clear to me what TiVo Broadband is.

Is it basically their TvOS but for broadband customers? TiVo search and discover with deep links to streaming services and TiVo+ for shared ad revenue? So also just like the TiVo app in the tivo

Basically what any broadband customer could get from a streaming box/stick?

It’s like they’re trying to create a whole business out of leasing a suped-up version of Roku’s universal search or Apple’s Watch Next.

Clifford H. Eck · Apr 252025

It may be worth it since none of the Streaming products have a Menu or guide that can come anywhere close to TIVO.

Clifford H. Eck · Apr 252025

It seems like there are a lot of "informed" posters who are talking down any comment that expresses a chance for the TIVO Team to pull a Cinderella story. They are trying very very hard to support giving up .... makes me wonder who employs them. What do they gain for throwing in the towel? I have a hunch. Perhaps the result is not worth the fight but I'm not listening to that side of the storyI can hear that rederic from the Socialists. Fight fight fight?

dianebrat · Apr 252025

I have to wonder what world you live in?
Tivo has lost money in the consumer market for almost a decadethey were barely even remotely profitable at their peak. Since then they have been bought multiple times and the money to be made is in other aspects of the companybut in no way is it related to the consumer DVR market that is all but dead.

We are realistswe have listened and watched what Tivo has donethere is no "cinderella story" they threw in the towel years agoi get ityou want to believebut there's nothing to believe inthere is no wizardjust a man behind a curtain. We love the Tivo ecosystem as much as the next personbut we're not delusional.

BTW.. it's not "rederic" it's rhetoric.

cwoody222 · Apr 262025

This has got to be a botright?

To think at 92 you’re wasting time on an Internet forum arguing about the viability of a DVR software company?

I’d think there’d be other priorities.

chiguy50 · Apr 262025

A 92-year-old who offers to stay off someone else's lawn? That is the very definition of counterintuitive!

no more CableCard support

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