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iTunes Finder not Connecting to Mac

Last modified: Jan 122025 12:30 AM
0 1334 Last modified Jan 122025 12:30 AM

If you're experiencing difficulty connecting your iPhone to your Macthere are a few steps you can take to troubleshoot the issue:


  1. Check the USB cable and ports: Ensure that you're using a certified Lightning to USB cable and try connecting it to different USB ports on your Mac. Alsocheck for any physical damage or debris in the ports that may be preventing a proper connection. Use genuine cable --> Identify counterfeit or uncertified Lightning connector accessories ...
  2. Disconnect all other USB devices from your computerexcept for your keyboard and mouse. --> Resolve USB-related alerts in iTunes/Finder - Apple Support
  3. Restart your iPhone and Mac: Sometimesrestarting your devices can resolve temporary connection issues. Restart both your iPhone and your Macand then try connecting them again.
    1. Restart the device. That's it.
    2. Still not solved --> Force restart iPhone - Apple Support
  4. Search for accessories that have completed MFi certification. Once an accessory has completed MFi certification requirements and is reported to Apple as sold/distributedit will be searchable in our public database of authorized LightningheadsetchargingiAP-enabledand Find My network-enabled accessories.
    1. Learn how to identify counterfeit or uncertified Lightning-based accessories.
  5. Update your software: Make sure that both your iPhone and Mac are running the latest software versions. On your iPhonego to Settings > General > Software Updateand on your Macgo to the Apple menu > System Preferences > Software Update.
    1. Update Over-the-Air (OTA) —> Update your iPhone or iPad - Apple Support (IN)
    2. Update using iTunes/Finder —> Update your iPhoneiPador iPod touch - Apple Support (IN)
  6. Trust the computer: When connecting your iPhone to your Mac for the first timeyou may need to trust the computer on your iPhone. Unlock your iPhone and check for any prompts asking you to trust the connected computer. Confirm the trust request on your iPhone. About the “Trust This Computer” alert message on your ...
  7. Try a different portcableor computer. The issue could be related to your computerits USB portor the USB cable connecting it to your device. If possibletry a different computerUSB portor USB cable. Alsocheck for any debris in the charging port on the bottom of your iPhone or iPad. --> If your computer doesn't recognize your iPhoneiPador iPod ...
  8. Reset your iPhone's settings: If the issue persistsyou can try resetting your iPhone's settings. Go to Settings > General > Transfer & Reset > Reset > Reset All Settings. This will not erase your data but will reset your settings to their default values. After the resetattempt to connect your iPhone to your Mac again. Return iPhone settings to their defaults - Apple Support (IN)
  9. Update iTunes or Finder (macOS Catalina or later): If you're using a Mac running macOS Mojave or earliermake sure you have the latest version of iTunes installed. If you're using macOS Catalina or lateriTunes has been replaced with Finder for device management. Ensure that you have the latest macOS updates installedwhich should include the latest version of Finder. Update macOS on Mac
  10. Check for conflicting software: Sometimesthird-party security software or firewalls can interfere with the connection between your iPhone and Mac. Temporarily disable any security software or firewalls and see if that resolves the issue.


If you are experiencing an issue not listed here, contact support as they can provide specific troubleshooting steps based on your situation.

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