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I
issaacr
Inspiring
July 182025
Answered

Adobe Acrobat Not Responding/Freezing

  • July 182025
  • 5 replies
  • 9231 views

Good afternoon,

 

There seems to be an issue after the latest update (25.001.20577) with Adobe Acrobat not responding. Sometimes Acrobat will freeze and we'll need to use task manager to close it out. Most of the time there's a long delay and Acrobat displays "Not responding" but will eventually load.

 

We've attempted to resolve this by running a repair. When this didn't workwe tried using Adobe Cleaner tools to remove Adobe and reinstalled from Creative Cloud.

 

I've seen posts from past years with a similar issue. I've tried everything suggested in those posts including turning off online storage optionsdisabling protected viewand disabling new acrobat.

 

Please advise. This is greatly affecting many of our user's workflows.

    Correct answer issaacr

    I ended up opening a ticket with Adobe Support. The below steps seems to have resolved the issue for one PC so far.

     

    Greetings from Adobe.

    Hope this email finds you well. We are thankful that you chose Adobe Acrobat.

    We appreciate your cooperation. This Email is regarding the open case that we haveand we want to make sure your issue has been taken care of to our best and as per your satisfaction.


    Below are the steps to remove Adobe from your computer.
    >>Open the Control Panel and navigate to Programs and Features.
    >>Select Acrobat Installation and click uninstall (repeat this step if there is more than one installation). Note: Continue to uninstall even if the app prompts a security alert.
    >>Navigate to to Windows folder (C:/ drive)
    >>Open Program Files and delete Adobe Folders. Open the 'Common Files' folder. Repeat the same step for the Program Files (x86) Folder.
    >>While staying in the Windows driveclick on 'View' (top left corner) and check mark 'Hidden Files'.
    >>Open the 'Program Data' Folder and delete the Adobe folders.
    >>Go back to the main Windows Drive and open the 'Users' folder.
    >>Open the folder that matches your profile.
    >>Delete Adobe folders from within all three folders. (LocalLocalLowRoaming)
    >>Open 'Registry Editor' (search 'regedit' in Windows search at the bottom) (Note: If you do not see a folder named Adobe in the mentioned foldersyou may skip them.)
    >>Expand HKEY_CURRENT_USER (click on the arrow beside the folder).
    >>Furtherexpand Software and delete Adobe files.
    >>Collapse HKEY_CURRENT_USER and expand HKEY_LOCAL_MACHINE
    >>Furtherexpand Software and delete Adobe files.
    >>Open your browserclick on the 3 dots in the top right cornerclick on settings/extensions (depending upon your browser)from settings open extensions and delete/remove any Adobe plugins.
    >>Restart your PC.


    Locations from manual cleanup should be done

    C:\Program Files\Adobe
    - C:\Program Files\Common Files\Adobe
    - C:\Program Files (x86) \Adobe
    - C:\Program Files (x86) \ Common Files\ Adobe
    - C:\Program Data\Adobe
    - C:\Users\(username)\AppData\Local\Adobe
    - C:\Users\(username)\AppData\Roaming\Adobe

     

    *NOTE: Please make sure that you have removed all the Adobe products from the user's computer before performing the manual cleanup.

    5 replies

    andyK
    andyK
    Participant
    April 12026

    HiI subscribe to ADOBE for Acrobat and recently every file I try to edit just freezes the app. This is really frustrating and unacceptable - I use the app for work and this is costing me time and money - why are ADOBE not fixing this if it is a known issue?

    T
    Community Manager
    Tariq Ahmad DarCommunity Manager
    Community Manager
    April 22026

    Hi ​@andyK, 

     

    I’m really sorry to hear about this. I completely understand how disruptive this isespecially when you rely on Acrobat for work. Freezing during editing is not the experience we want for youand I appreciate you bringing it to my attention. 

     

    To help fix this quicklycould you please confirm:

    • Your Acrobat versiongo to Help and then About: https://adobe.ly/3PQQ7nE
    • Your operating system
    • Does it happen with all files or just specific PDFs
    • Please share a short video of the workflow and the issue

     

    In the meantimeplease try these quick steps:

    • Go to Help and click Check for Updatesmake sure Acrobat is fully updated
    • Restart Acrobat and your system
    • Try opening a different PDF to check if the issue is file-specific
    • Go to Help and click Repair Installation (applicable to windows machine only)

     

    We’ll work with you to get this resolved as soon as possible. Looking forward to your details.

     

    ~Tariq

     

    D
    devid_7061
    Participant
    October 222025

    I’ve experienced Acrobat freezingespecially when switching between files and browser windows. It happened recently while viewing this webpage alongside a large PDF. Have you tried updating your Acrobat version or clearing temporary cache files to see if that helps?

    A
    Andrea36756568fewx
    Participant
    October 202025

    I uninstalled Grammarlyno more issues.

    N
    NorskyGirl
    Participant
    February 232026

    I don’t have grammarly. So what would be my cause? Maybe it is chrome?

    I
    issaacrAuthorCorrect answer
    Inspiring
    August 52025

    I ended up opening a ticket with Adobe Support. The below steps seems to have resolved the issue for one PC so far.

     

    Greetings from Adobe.

    Hope this email finds you well. We are thankful that you chose Adobe Acrobat.

    We appreciate your cooperation. This Email is regarding the open case that we haveand we want to make sure your issue has been taken care of to our best and as per your satisfaction.


    Below are the steps to remove Adobe from your computer.
    >>Open the Control Panel and navigate to Programs and Features.
    >>Select Acrobat Installation and click uninstall (repeat this step if there is more than one installation). Note: Continue to uninstall even if the app prompts a security alert.
    >>Navigate to to Windows folder (C:/ drive)
    >>Open Program Files and delete Adobe Folders. Open the 'Common Files' folder. Repeat the same step for the Program Files (x86) Folder.
    >>While staying in the Windows driveclick on 'View' (top left corner) and check mark 'Hidden Files'.
    >>Open the 'Program Data' Folder and delete the Adobe folders.
    >>Go back to the main Windows Drive and open the 'Users' folder.
    >>Open the folder that matches your profile.
    >>Delete Adobe folders from within all three folders. (LocalLocalLowRoaming)
    >>Open 'Registry Editor' (search 'regedit' in Windows search at the bottom) (Note: If you do not see a folder named Adobe in the mentioned foldersyou may skip them.)
    >>Expand HKEY_CURRENT_USER (click on the arrow beside the folder).
    >>Furtherexpand Software and delete Adobe files.
    >>Collapse HKEY_CURRENT_USER and expand HKEY_LOCAL_MACHINE
    >>Furtherexpand Software and delete Adobe files.
    >>Open your browserclick on the 3 dots in the top right cornerclick on settings/extensions (depending upon your browser)from settings open extensions and delete/remove any Adobe plugins.
    >>Restart your PC.


    Locations from manual cleanup should be done

    C:\Program Files\Adobe
    - C:\Program Files\Common Files\Adobe
    - C:\Program Files (x86) \Adobe
    - C:\Program Files (x86) \ Common Files\ Adobe
    - C:\Program Data\Adobe
    - C:\Users\(username)\AppData\Local\Adobe
    - C:\Users\(username)\AppData\Roaming\Adobe

     

    *NOTE: Please make sure that you have removed all the Adobe products from the user's computer before performing the manual cleanup.

    I
    issaacrAuthor
    Inspiring
    October 212025

    This seems to only temporarily resolve the freezing/not responding issues. Any other suggestions or known fixes?

    Souvik Sadhu
    Community Manager
    Souvik SadhuCommunity Manager
    Community Manager
    July 182025

    Hi @issaacr,

     

    Hope you are doing well. Sorry for your experience with Acrobat Pro DC.

     

    Do the users see this when trying to open a file? Can you let us know if the situation is the same when the app is openedsimply by double-clicking the app icon?

     

    Alsoplease help us gather logs from your machine: https://adobe.ly/4l1gBRA. Please make sure Procmon is selected. You can upload logs using this tool and share your Unique log ID with us. 

     

    Look forward to hearing from you.


    Regards,
    Souvik.

    I
    issaacrAuthor
    Inspiring
    July 182025

    Hi Souvik. This issue occurs when opening files. The app itself seems to be opening just fine.

    Souvik Sadhu
    Community Manager
    Souvik SadhuCommunity Manager
    Community Manager
    July 182025

    Hi @issaacr,

     

    Thanks for the clarification.

     

    Would you mind trying the steps below:

    Go to Preferences > Security (enhanced) > disable protected mode > relaunch Acrobat > then try again.

     

    If this doesn't workplease generate logs from your system and share the log ID with us for further investigation.


    Regards,
    Souvik.

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