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Why Can't I Upload Files?

Hello Canvas Community,

Whenever I try to upload a video fileit displays this error:

Screenshot 2025-04-22 8.45.54 AM.png

When I click Retryit just displays it again. Can this error be resolved? It's a total hassle. Againit only appears for video files.

This course is the only one with the error.

Screenshot 2025-04-22 8.51.32 AM.png

Sincerely,
Callie

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Accepted answers

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A few things:

What is the file size for the video?
Are you uploading it to the files section of your course?
How much space do you have remaining in your course (go to Files and it will be along the bottom under the files)?
Does the video work when opened on your computer (if notthen you might have a bad file)?

Typicallythis error is due to an issue on the user's end. A couple possible reasonsbut one can be file size relatedhence the question. Another can be issues with your browser or network.

For file size issuesif the file size is larger than the amount of available spacethat can be an issue. One way around this is to use Canvas Studio. Files stored in Canvas Studio do not impact your course storage and can easily be embedded into the course through the RCE menu on any given page/assignment/etc.

If not due to file sizethen try a different browser or clear your browser's temporary cache (through browser settings). If neither resolve the issueyou might work with your institution's tech support for ideas. Another teacher could try uploading the file to see if they experience the same issue too.

Try some of this and report back what happens.

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