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Navy Federal Credit Union One Step Update

danhudsonphd
danhudsonphd Quicken Windows Subscription Member ✭✭
edited June 2024 in DownloadAdd/Update Accounts (Windows)

Hello:

Due to ongoing issues with automatically connecting and downloading transactions for my Navy Federal Credit Union accountsI deactivated Online Services. I have since tried multiple times to link my accounts to Quicken by activating One Step Update. After signing into my account and selecting all the accounts I want linkedI receive the following error message on the Navy Federal Credit Union webpage:

{
  "timestamp" : "2024-05-09T17:42:44.793-04:00",
  "status" : 500,
  "error" : "Internal Server Error",
  "path" : "/aggregator-authv2/apiConnect"
}

Quicken ultimately times out and says it was unable to link the accounts. HoweverI receive an email confirmation from Navy Federal Credit Union stating that my accounts were successfully linked.

I am getting frustrated with having to manually download my transactions. Please help! Thank you!

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Comments

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @danhudsonphd,

    If you don't mindcould you please tell us the external error you received (not the error shown in the logsbut in the sign-in screen after the connection fails)? It may also be helpful to provide a screenshot. If neededplease refer to this Community FAQ for instructions on how to attach a screenshot. Alternativelyyou can also drag and drop screenshots to your response if you are not given the option to add attachments.

    Thank you!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • danhudsonphd
    danhudsonphd Quicken Windows Subscription Member ✭✭

    Hi @Quicken Anja:

    Please see the attached screenshot and let me know if you need anything else. Thank you!

    quicken-activate-one-step-update-error-message-screenshot.png
  • WillyG
    WillyG Quicken Windows Subscription Member ✭✭

    I'm having a similar problem but no error codes. I have linked the accounts (note I have some separate accounts from my husband so there are two log ins). They worked fine for a couple of weeksbut I noticed last week that none of the transactions were coming into Quicken even though it said it was connecting. I tried disabling all of the accounts and relinkedbut it is still occurring. I can download direct from Navy Fedbut it sends me 12 months of data with no way to filter the transaction dates when doing this. Any suggestions?

  • danhudsonphd
    danhudsonphd Quicken Windows Subscription Member ✭✭

    @Quicken Anja: Any insights after reviewing my screenshot of the external error?

  • PWillette
    PWillette Quicken Mac Subscription Member ✭✭

    I am having the EXACT same issue.

    Is there a fixAnja?

  • ron.p
    ron.p Member ✭✭✭

    On going here too! Largest credit union in the nationthis is nuts.

  • wthutto
    wthutto Quicken Windows Subscription Member ✭✭

    Same problem here with the Server Error msg and ultimate account re-connect failure msg. Called NFCU tech support on 06/20/24 and they stated they were aware of the issue and were working on it but that leaves much to the imagination. Throughout my history as a userI have fought one-step update errors and have wasted much time unlinking and re-linking but the fun continues. With the subscription service sold to users as the cost to make quicken betterI have seen little change and now a primary capability for me has been unusable for weeks. Would it be too much to ask if someone in the quicken tech support sphere has an update or should I just pay my subscription and remain calm?

This discussion has been closed.

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