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Upgrading 365 Personal bought from Google Play
I previously bought OneDrive 365 Personal from the Google App Store and now want to upgrade to 365 Family purchased from Microsoft (to take advantage of the Workplace Discount Programme available from my employer). It seems that I can't do a simple upgrade however - Microsoft Support states If you bought Personal via Apple/Google Playcancel it there first and wait for it to expire before purchasing the Family plan on the web. How can I do this without losing the 800gb of photos and files currently saved on OneDrive?
OneDrive personal account not signing in 0x800704cf
OneDrive app (Windows 11) personal account has stopped working. Stuck on signing in. After unlinking PC and attempting to sign in again as part of troubleshooting it comes up with a message about not being connected to the internet. 0x800704cf. But the sign in works on a business account on the same PC. Does anyone have a fix? I have tried the following: restarting OneDrive reinstalling OneDrive clearing cahed credentials reseting OneDrive firewall/antivirus disable check check date and time settings web sign in worksOneDrive on MacOS Eating Up Huge Amounts of Storage
Hardware: M3 Max MacBook Pro 14" (14 Core CPU/30 Core GPU36GB1TB) Software: MacOS 26.4 OneDrive Version: 26.002.0105 (Mac App Store version) I use OneDrive to sync files between my PC (primarily used for gaming) and my MacBook Pro (pretty much everything else) mostly because I'm paying for Office 365. I've noticed in the MacOS storage storage section of settingsthere's something taking up ~170 GB of storage. Digging aroundI found the culprit: Library>Cloud Storage>OneDrive is currently sucking up ~143GB of storage. It seems like OneDrive is keeping large numbers of files stores locally. Legitimately have no idea why this is the way it isor how to solve the issue (or if there is even a resolution). Likewhy bother with files on demand when the application is going to store half the files locallyanyway?
Files are gonefolderstructure is there
Dear community I have a one drive account with a extensive folder structure. Today I noticed that the folderstructure is intact (on my laptop and online) but the files are mostly gone for 90%here and there a folder with some files. My account is a personal 356have 1 terrabyte. I tried to restore the drive through the instructions I found online by Microsoftgo to settingsone drive restorecheck recycle binetcetera. Nothing helped. I did not deleted the files manually. I honestly do not know what to do? Tried to get in contact with Microsoft but that is totally impossible. Is there anyone that has expirienced this also? I use onedrive now for many years and never had this. Please help
Critical OneDrive Data Loss – Files Disappeared Without Any Trace While Folder Still Exists
I am experiencing a serious data loss issue in OneDrive. One of my folders ("PHOTOGRAPHER") and all its subfolders still existbut ALL files inside have disappeared completely. Important facts: Files were uploaded and confirmed to exist No deletion activity in logs Nothing in Recycle Bin Restore OneDrive does not recover them Personal Vault was never used This is NOT a user error and NOT a typical missing file issue. I have already contacted support multiple timesbut I keep receiving the same template troubleshooting steps without any real investigation. My case was even closed without resolution. This appears to be a sync overwritecorruptionor system-level data loss. As a paying customerthis raises serious concerns about data integrity and reliability of OneDrive. Has anyone experienced this before? Is there any way to recover data beyond the standard user tools? How can this be escalated to engineering level? This is critical data for me and I would really appreciate serious guidance. NB : I have attached a screenshot of the folder structureincluding multiple subfoldersto clearly show that the folders still exist while all files inside them have disappeared.
Thumbnail previews not working after switch from Onedrive Private to Business
In short. After switching to Onedrive for Business (was using a personal Onedrive before)the thumbnail preview in Windows File Explorer stopped working for several filetypes. All files are synced and stored on my harddisk Moving them out of OneDrive makes the thumbnails reappear Before files are uploadedthe thumbnail shows upbut as soon as the file is uploaded and I refresh the folder or have to re-open it laterits showing the application Icon instead of the preview. For STL filesOneDrive replaces the preview created by powertoys with a different color and background. This is assuming it is able to create and the preview is not just the gray background without the 3D-Object. According to my research this is a known bug which exists since at least 2023. StillI was not able to find any information about Microsoft at least working on a fix. The Thread on Microsoft "Learn" was closed: https://learn.microsoft.com/en-us/answers/questions/5299951/certain-onedrive-thumbnails-not-showing?orderby=newest&page=1&forum=msoffice-all&referrer=answers#answers Filetyps not working so far: Fusion 3D Files *.f3d Stereolytograhpy *.stl (sometimes yessometimes not) 3mf mov .CR3 files (Canon RAW files) .... If you are affected as wellplease post which file types are not working for you.
Impossible to login
HiI was connected with Onedrive with one account A and I could see it in my File Explorer. Now I had to close that account (external email) and I created a new account B (outlook.com). I unsync the account A ... but now I can't connect account B the loading page of "Microsoft OneDrive" icon is not working and ... I can't see my onedrive in the File Explorer... Any idea? And I have not started yet to move all file from onedrive account A to onedrive account B thanks for your help Francesco
Account hacked - no real help anywhere
6h ago my account got hacked by some twerp from Russia. I wasn't quick enough to stop him as he changed my emailalt emailpasswordremoved passkeys2FA and whatever else. Even clicking the "this is not me" on the recent sessions didn't do anything. Only one mail was given and that was the one that prompted me that something was wrong (had to check for phising too so lost precious seconds). I got logged out of my account completely and have been doing the same back and forth with microsoft "support" for the past hours. After filling in the Account Escalation form I get a mail stating that all is lost and that i pretty much need to suck it up. 1TB of files (also important ones) just gone? The support chat tells me to keep filling in the form and sending proof that i'm the owner to the email adress given but no reply has come. I need to get in contact with someone who can actually help in order to get my account back. None of the stuff worksthe online forms loop meI can't send codes cuz everything goes to the hackers account. Why can someone from Russia just login on my account and within 3 minutes change everything and there's NOTHING i can do about it? Why isn't anyone truly helping to get my files and account back - cuz everything connected to that account is of course gone too. Posting this from this account since the other one... is unusable for above reasons. I need helpI need all my files back.
