How to Order Online at Mark's
| Your Options: | PICK UP AT STORE | EXPRESS DELIVERY | SHIP TO HOME |
| What is it? | Order online and pick up from the store. | Order online and have it delivered to you the same day or the next day depending on which order type is placed. Select a store and refer to the product page to confirm timing. | Order online and have your products delivered to you. |
| Why do it? | Pay in advance and skip the check out lines | Experience the convenience of real-time order tracking and have your order delivered to you either on the same day or the next day. | Enjoy the convenience of having thousands of products delivered where you need them. |
| How much is it? | Pick Up is free. | Same-Day Delivery - $9.99 flat fee + tax. Next-Day Delivery - $7.99 flat fee + tax. . |
Orders will be charged a standard shipping charge of $8.50 plus applicable taxes. We will not charge you taxes on Gift Cards. Free shipping applies to orders of $99 or more*. †Qualifying amount may change. The free shipping credit applies to the shopping cart total of $99 or more (prior to taxes). |
| How long does it take? | 1-hour. Please wait for your Ready for Pick-Up email before proceeding to the store. | When you select Same-Day or Next-Day Deliveryyou will see an estimated delivery date on the product pageand again in your cart and on the checkout page before you finalize your order. You will receive tracking information by email once your order has shipped. | When you select Standard Deliveryyou will see an estimated delivery date range on the product page and again on the cart and checkout pages. You will receive an updated delivery window and tracking information by email once your order has shipped. For heavy and/or oversized itemsyou will be contacted to schedule a delivery. |
| Where do I need to go to pick up my order? | Once your order is readyyou will receive a Ready for Pick Up email. When you arrive at your selected storego to the pickup location listed to pick up your order. | Your order will be delivered to the address that you provided at checkout. You have two options at checkout: “Leave it at door” or “Hand it to me.” If you select “Hand it to me,” please ensure that you are available to sign for your order upon delivery. | Your order will be delivered to the address that you provided at checkout. |
| Why can I not select this option? | Always available - subject to product availability. | Products must be available at your selected store within 10-15 km of the delivery address and must not exceed limits for size and weight. | Heavy and/or oversized products cannot be delivered further than 100km from your selected Store. Some heavy and/or oversized products are not eligible for deliveryregardless of distance. Certain hazardous goods are also not eligible for delivery. Orders cannot be delivered across provincial borders. |
Frequently Asked Questions
- Online Ordering
- Pick Up At Store
- Ship to Home
- Express Delivery
- Order Status & Modification
- Payment Terms
- PayPal
ONLINE ORDERING
Why is my account login information no longer working?
We have moved to a new website platform to better serve our customers and you can now login with your Canadian Tire Triangle ID.
First time logging in?
- Use your existing Triangle or Canadian Tire ID
- Already have a Mark's account? Get started by creating a new password
Do I have to have an online account to make online purchases from Marks.com?
No. You do not need to have an account to purchase products onlinethough it does provide additional benefits like access to your previous ordersability to store your address and credit card information to make future purchases easier and access to your Triangle Rewards information if you are a member of the program.
What if I forget or want to change my password?
You can select to use our Forgot Your Password feature. From the Sign In screenclick on the "Forgot Your Password" link. Enter your email address and click on "Send Password". You will receive an email with a link to reset your password. You may also wish to change your password from time to time. To do sosign in to your account and then select "Account Settings" in the navigation. Thenlocate "Password"click edit and follow the instructions.
Is my online confirmation page considered an official receipt?
Noyour Official Sales Receipt will be provided to you when you complete your pick-up transaction at the store. If your order was delivered to your homethe receipt will be provided with your shipping documents.
For all orderswe are now happy to provide you with an e-reciept in your completed 'Thank you' email.
Please keep a copy of your receipt as you will need it to return or exchange your item(s).
Why am I seeing a notification that my store isn't accepting online orders?
Some stores may briefly pause online orders to help manage unusally high levels of demand. Feel free to check back again lateror switch to another store currently accepting online orders.
Does Marks.com use cookies?
Marks.com uses cookies to remember information you gave us so that you don't have to re-enter it each time you visit.
Can I place an online order for someone else? How can I make sure the recipient knows the order is ready to be picked up or has been shipped?
Yesyou can place an online order for someone else to pick up or have it delivered to them.
By providing the recipient’s nameemail address and shipping details (when selecting Same-Day Delivery or Ship to Home) during the checkout processthe recipient will be informed when the order is ready for pick up or has shipped. If you have not provided the recipient's email addressit will be your responsibility to contact the recipient and provide them with the Ready for Pick Up or Shipped email. Please get permission from the recipient before providing their nameemail address and shipping information.
PICK UP AT STORE
When will my order be ready for pickup in-store?
Order online before 2pm and pick up the same day or next day if you order after 2pm – check the product page for confirmation. Subject to inventory availability.
We will email you once your order is completed and ready for pick up. Thoughif you try to pick up your order before you receive this emailit likely won't be ready for you. So the moral of the story: wait for that pick-up email!
How do I pick up my purchase?
It's super easy. You'll receive a few emails from Mark's: a confirmation email that your order has been receivedanother email stating your order has reached our fulfilment systemand a third email letting you know that your order is ready for pick up. Once you receive the third emailyou're all set to pick up your order.
Where will I pick up my item in-store?
That's a solid question. Simply ask any store associate or head to the checkout counter and provide your name or order number. And voilayour order will be handed to you.
Do I need to bring anything with me when I pick up my order?
All you need to bring is a valid government ID and your order confirmation email.
Is there a minimum purchase amount required?
We wouldn't do that to you. There are no minimums. You can use Click & Collect to order anything - even our cheapest pair of socks. And who doesn't need socks?
How long will my item(s) be held?
Once you receive the confirmation email that your items are ready for pick upyou'll have 10 days to retrieve your order. That's plenty of time!
Can I get someone else to pick up my order for me?
You sure canas long as you added them to your authorized pick-up list when you checked out. They'll just need to bring a valid government ID.
Can I buy gift cards online and pick them up in store?
You sure can. Who are we to stand in the way of you picking up gift cards?
Can I pick up my order at any Mark's store?
Select Mark's stores are indeed pick-up locations. You can see which stores are Click & Collect pick-up location when going through the checkout process and selecting your store.
Can I use "Express PayPal" if I want to pick up in store?
Noyou'll need to use the regular checkout process in order to choose a pick-up store. But the good news isonce you select your pick-up storeyou'll be able to choose PayPal as your method of payment. So it's still win-win.
What happens if I'm unable to pick up my order?
Heywe get it. Life happens. But not to worryif you can't make the pick-up deadline - outlined in your pick-up email - the order will automatically be refunded to the method of payment you used. And if you still want those itemsyou'll need to reorder them through the marks.com website. Seeno big dealright?
What if my pick up at store order is cancelled?
In circumstances beyond our controlsuch as inventory availabilitywe may have to cancel your pick up at store order after it is placed. You will be notified via email and your form of payment will be refunded. If you still want your product(s) please place a ship to home order.
Free shipping available†
Free shipping applies to orders of $99 or more*.
†Qualifying amount may change. The free shipping credit appies to the shopping cart total of $99 or more (prior to taxes).
SHIP TO HOME
What is your method of shipping?
To ensure your order is delivered safely and directly to you a shipping carrier is automatically determined by Mark’s.
What are your shipping fees?
Orders will be charged a standard shipping charge of $8.50 plus applicable taxes. We will not charge you taxes on Gift Cards.
When will my order be delivered?
At Mark'sour goal is to have your order delivered within 3-7 business days (remote locations may take longer).
How can I track my order?
As soon as your order is shippedyou will receive an update email with the tracking number that will enable you to track your order online. Your order may be split and sent in multiple shipments in order to get your items to you faster! If this happensyou will receive multiple shipment notifications.
Why did I receive more than one order confirmation and shipping notification?
You will receive an initial email confirmation that your order has been submittedwith the amount of your orderany shippingpromotionsapplicable taxes and total amount. When your order has been shipped you will receive a confirmation email. Your order may be split and sent in multiple shipments in order to get your items to you faster! If this happensyou will receive multiple shipment notifications.
If you used a credit card for your method of payment it will be pre-authorized at the time the order is placed and charged when the items are shippedif items are shipped separately you will see separate charges.
Delivery Information
Once your order is placed on-line you will be emailed an initial email notice about your order (sub-totalpromotionsdiscountsshipping fee and taxes) and the total charged to your method of payment.
Credit cards are pre-authorized with the purchase amount at the time the order is placed and the card is fully charged when items are shipped. If you have also used a Mark'sthe total amount will be reflected in the balance charged to your credit card. This information will be sent to the email address you provided to us in your orderso please ensure you provide us with the correct information.
You will receive an email confirmation with the order number associated with your orderyou will need this number to inquire about your order if you are a registered customer (so that you can track your order online) or when/if you call customer service about your order.
As soon as your order is shippedyou will receive an update email with the tracking number that will enable you to track your order online.
Your order will arrive with a Packing List. Do not throw this outsince this is the receipt Mark's requires for you to exchange or refund your order.
If you do not receive your goods within 10 business daysplease contact us at [email protected] or 1-866-339-1626.
Can you ship outside of the country?
At this time we do not ship outside of Canada.
How do I set up a delivery?
Once you have selected the item(s) you would like to purchaseselect ‘Ship to Home’ and then click on the 'Add to Cart' button. You can also click ‘Change to Ship to Home’ in the cart if you originally selected another option on the product page. Ensure your complete shipping addressincluding postal codeis entered correctly to get an accurate shipping estimate and avoid delays or cancellations.
Once your order is placedyour order confirmation email will provide you with further instructions regarding your delivery.
Why was only part of my order delivered?
If your order contains multiple itemsyou may receive these items across multiple deliveries. We will send you a shipping confirmation email for each shipmentso you’ll know exactly what to expect and when to expect it.
EXPRESS DELIVERY
What is Express Delivery?
You can now place an order on marks.com and lequipeur.com to get eligible products faster! Express Delivery is available for delivery seven days a week (excluding public holidays)for select stores and postal codes. Orders will be delivered the same day or the next daydepending on which your order type is placed.
Where is Express Delivery available?
Most products are available for Express delivery. Some items that may be ineligible include those that are potentially hazardousoversized or heavy.
How much does Express Delivery Cost?
Same-Day Delivery costs $9.99 per order. Next-Day Delivery costs $7.99 per order. The delivery cost will be reflected in your order total once you select Same-Day Delivery in your shopping cart.
What is the difference between Same-Day and Next-Day Delivery?
Under Express Delivery you can choose either Same-Day or Next-Day Delivery. Same-Day orders will be delivered todayand Next-Day orders will be delivered tomorrow unless there is a public holiday and the store is closed. You will see an estimated delivery date on the product pageand again in your cart and on the checkout page before you finalize your order. If an order is no longer able to be delivered on todaySame-Day Delivery will not be available as an option.
How will my item(s) be packaged for delivery?
Express Delivery orders may require the purchase of reusable bags depending on the size of the items being purchased. During the checkout processwe will estimate how many reusable bags will be required based on the items in your cart. The final number of bags used to pack your order will be verified and reflected on your receipt.***
Where is Express Delivery available?
Express Delivery is available at select Marks and L’Equipeur locations. You can check if your order is eligible on any product page or in your shopping cart. Same-Day Delivery is available for delivery addresses that are within 10km from an eligible store. You can visit a product page or see Ship to Home options on the cart page to see the estimated delivery date. Once the delivery person has picked up your orderyou will receive a tracking link by email with an updated estimate. You will also receive an SMS notification when your order is on its way and again when the delivery driver is approaching.
How will my order be given to me? Can I get contactless delivery?
Yeswhen you checkout you will have you will have the option to select “Hand it to me” or “Leave it at door”. You can learn more about each of these options below: Hand it to me: Selecting this option ensures that your high-value order will be delivered directly into your hands. For added securitythe carrier will require that someone is present and available at the delivery location to receive the package and provide a signature (as needed). This option is recommended for high-value orders and orders being delivered to areas with a high risk of porch piracy. If you aren’t present/available to receive the deliveryyour order will be returned to the store and it will be available for you to pick up for 3 days. After 3 daysyour order will be cancelled and the order amount will be refunded (excluding the Same-day delivery fees). Leave it at door: Selecting this option instructs the carrier to conduct a contactless delivery by leaving your order at the doorstep or in the lobby/reception area of the delivery address. While this option offers convenienceit increases the risk of theft and damage to your order. We recommend selecting this option only if you are confident in the security of your delivery location and are willing to accept responsibility for any potential order loss or damage.
What should I do if there is a problem with my orderor it is missing?
If there is an issue with your orderplease contact 1-866-339-1626 . Please note that the store and carrier should not be contacted in this case as an investigation is required.
What happens if my order cannot be picked up or delivered by the carrier?
You will receive an email letting you know that delivery was unsuccessful. Your order will then be held at the store for 3 days for in-store pickup. Unfortunatelyat this timeSame-Day Express carriers can only make one delivery attempt.
How do I return my Express Delivery order after delivery?
Express Delivery orders can be returned to the store. You will need to please bring your order in store for returns or exchanges.
ORDER STATUS & MODIFICATION
How do I check the status of an order I have placed?
As soon as your order is shippedyou will receive an update email with a tracking number that will enable you to track your order online. If you are a registered customeryou may also track your order online via the "Web Order History" page located in your account. If you do not receive your goods within 10 business daysplease contact us by [email protected] or 1-866-339-1626
I realized that I made a mistake after placing my order - can you change it for me?
We regret that we are unable to change orders after they have been submitted. We have a 100% satisfaction guaranteeso if you're not satisfied with your product once you receive ityou may visit any Mark’s store or mail your product back to us for refund. For full details of our return policyplease CLICK HERE.
Can I cancel my order?
Our system is designed to process and ship orders immediately however you may have a small window of time to cancel your order via the following methods:
- Click on the 'Cancel Order' button on the order confirmation page that is displayed immediately after you place an order
- Click on the 'Order Status' link on your confirmation email
- Call our Customer Service team immediately at: 1-866-339-1626
We have a 100% satisfaction guaranteeso if you're not satisfied with your product once you receive ityou may visit any Mark’s store or mail your product back to us for refund. For full details of our return policyplease CLICK HERE.
I forgot to add an item to my order. Can you add it for me?
We are unable to add items to orders after they have been placed. Howeveryou can simply place another order with your missing item.
PAYMENT TERMS
What methods of payment do you accept online?
- MasterCard / Masterpass
- Visa
- American Express
- Visa/MasterCard Debit
- Apple Pay
- Google Pay
- PayPal
- Mark’s Gift Cards CLICK HERE
When are online payments processed?
Credit cards are not charged until order items have been shipped. For your securityyour billing name and address should match that of the credit card used for payment. We reserve the right to cancel any order that does not meet the above criteria.
Promotion & Discount Codes
Many promotions and discounts featured on marks.com will be applied automatically in the Shopping Cart. Howeverin some instancesyou may receive a Promotion/Discount Code that you will need to enter during Checkout.
Follow these simple steps:
In your Shopping Cartor on the Payment page or the Review Your Order page during Checkoutenter the Promotion/Discount Code.
Click "Apply".
If your order meets the requirements for the Promotion/Discount Codethe discount will be displayed immediately in the payment summary.
Please note: Promotion/Discount Codes are case sensitive. A code must be entered exactly as it appears.
Sales Tax
Government laws require that we charge applicable sales tax on all taxable orders.
GST is charged on all orders. Unfortunatelywe cannot verify GST-exempt status at the time an order is placed online. If you are eligible for a GST-exemptionplease file a rebate claim is available on the Canada Revenue Agency website.
Retail sales tax (RST) is applied to taxable orders based on the shipping destination. Our online order system is able to apply only RST exemptions based on the tax status of the good and not the purchaser. If you are eligible for an RST-exemption that was not applied to your orderplease file the applicable rebate claim with your provincial tax office or contact our Customer Service Department at 1-866-339-1626.
Sales tax is not applicable on the purchase of Online Gift Certificates or Retail Store Gift Cards; howevertaxable items paid for with an Online Gift Certificate or a Retail Store Gift Card will be charged applicable sales tax.
Can I pay for my purchase with a combination of credit cards?
We can only accept one credit card per transaction.
If I place an order to be picked up in another provincewhich sales tax rate will I be charged?
When you place an order with a store in another provincethat province's sales tax will be applied to your order. Some provinces collect PST plus GSTsome collect GST onlyand some collect HST only.
For exampleif you live in Alberta and you place an order with a store in Ontariothe Ontario HST (13%) will be applied to your order. If you place an order to be picked up in Nova Scotiathe Nova Scotia HST (14%) will be applied to your order.
Can I make a purchase under my tax-exempt status?
To make purchases exempt from taxMark's requires that documentation be provided at the time of purchasewhich is not possible in our online environmentyou will have to pay tax at the time of purchase. Please contact Customer Support at 1-866-339-1626 and they can help direct you to the required forms to receive post purchase reimbursement from the appropriate provincial or federal government.
What are your GST or QST numbers?
Both numbers provided below are for Mark’s Work Warehouse Ltd.:
GST number: 10353 1919 RT0001
QST number: 10024 77757 TQ0001
PayPal is an alternate method for purchasing your order on Marks.com and L'Équipeur.com. It enables any individual or business with an email address to securely send payments online. With a PayPal accountyou can choose to pay with your credit carddebit cardbank accountor PayPal account balance for any purchase you make. Your credit card and bank numbers are never seen by the seller or merchant. Plusyou're 100% protected against unauthorized payments sent from your account.
PayPal Conditions
If you select PayPal as your payment optionyou will continue through the standard checkout process then automatically proceed to paypal.com to complete your payment.
Once you have been redirected to paypal.comyou will have 25 minutes to complete the payment before your order is dropped.
If PayPal is used for paymentthe item(s) may be returned to our Marks retail store locations to receive a refund. Paypal returns at our Marks retail store locations will credit the debit or credit card attached to your paypal account.
How does PayPal work?
PayPal is used to securely send payments over the internet. You can choose to pay from your PayPal account balancea credit carddebit cardor bank account. To make a PayPal purchaseselect PayPal during checkout on the Marks.com website and choose your method of payment. Your funds are transferred immediately and securely.
What is different about PayPal Express Checkout?
You may see the PayPal button or link while in your shopping cart; this allows you to skip steps in the checkout process to submit your order faster than regular checkout. By clicking this linkMarks.com will use the default shipping and billing address and payment information associated with your PayPal account that you’ve already set up. You will be directed to PayPal without having to enter any information into the checkout process in Marks.com.
If you’ve signed into Marks.com account while shopping and have an address setup as part of that accountPayPal Express Checkout will still use the shipping and billing address associated with your PayPal account and not your Marks.com account.
How Do I Create a PayPal Account?
To get startedsimply fill out the PayPal registration with your desired account typecountry of residencehome addressand login information.
How secure is PayPal?
PayPal is highly secure and committed to protecting the privacy of its users. Its industry-leading fraud prevention team is constantly developing state-of-the-art technology to keep your money and information safe. When you use PayPal to send moneyrecipients never see your bank account or credit card numbers.
How Do I Contact PayPal Customer Service?
For the fastest responseyou may access the user-friendly Help Center. Developed by the PayPal Customer Service teamthis Help Center contains a comprehensive information database. Simply type a question into the search box to receive a complete answer.
If you do not find the information you need in the Help CenterPayPal Customer Service representatives are available to assist you. Send an email for a prompt response or contact PayPal directly by phone:
Customer Service: 1-402-935-2050 (a U.S. telephone number)
4:00 AM PDT to 10:00 PM PDT Monday through Friday
6:00 AM PDT to 8:00 PM PDT on Saturday and Sunday