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Device Info
User agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTMLlike Gecko) Chrome/112.0.0.0 Safari/537.36
Platform Type: PC
Device Type: Computer

Unable to redeem digital gift card outside of the country of purchase (United States). Redeemed in Indonesia. Roblox primarily stated in the Roblox DM that digital Robux codes won’t be affected by the April 24th change on Gift Card Redemption.

roblox gift card error
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roblox gift card cannot redeem
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Expected behavior

Able to redeem the $5 Digital Roblox Gift Card

Page URL: https://www.roblox.com/redeem

A private message is associated with this bug report

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i think because you’re living in indonesian which means it’s supposed to be IDR and your giftcard seller was from another country.

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yes but you bought it in a different country than the one you are currently in.
also im pretty sure you go to any form of robux purchase pageclick the redeem robux giftcard(or something like that)and then type in the code. im pretty sure where you are at will only let you use physical gift cards(maybe).

edit: few words

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You’re still missing the point. A digital code should be redeemable globally regardless of the country of purchaseas stated by Roblox in the DM.

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well you can either contact roblox support or you can change your country to the one that you bought it in. also if you are using a 3rd party seller make sure he confirms that its a digital and not a physical gift card. be careful with 3rd party sellers though they can scam you and roblox will not be able to help you get your money back.

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This is a bug ofcpeople are lyingdigital gift cards are still redeemable globallyonly physical ones won’tlike if you do a robux giveaway and you live in the US and the you used the physical gift cardonly people in the US are able to redeem it

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Hi Everyone,

We want to take this opportunity to clear up any confusion regarding the changes to the gift card redemption process.

  • Digital Robux codes that redeem directly to Robux (such as the codes sold on Amazon or obtained in programs like the Microsoft Rewards program) will continue to be redeemable globally.

  • Digital and Physical Gift Cards that redeem for Roblox Credit (like the majority of cards sold at retailers like WalmartTargetetc) are now only redeemable by users when their country matches the currency of the gift card.

    • Example: US users redeeming USDEuropean Union users redeeming EURetc. US users will NOT be able to redeem EUR.

    • Please see the table below illustrating these differences:

2115×732 29.7 KB

For more informationplease visit:

Thank you.

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I am an international user affected by this change. Will there be any recourse for those who have already purchased gift cards and are now unable to use them?

I have received no word from Roblox about this (last news item in my inbox is “New Advertising Standards” dated Mar 16 2023)I have had to Google this thread to find out why my codes are not redeemable.

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Some additional information for anyone else who may be encountering this issue:

I have contacted support for thisand have not had a good experience. I thought that they would change the card denomination to make them usable by anyone in my countrybut instead they have applied all my gift cards (which I intended to give to friends) to my own account. To anyone else contacting supportbe very specific about what you expect them to do.

Digital Robux codes that redeem directly to Robux (such as the codes sold on Amazon or obtained in programs like the Microsoft Rewards program) will continue to be redeemable globally.

Howeveron Amazonthe purchase of these codes is restricted to customers located in the US.

Digital and Physical Gift Cards that redeem for Roblox Credit (like the majority of cards sold at retailers like WalmartTargetetc) are now only redeemable by users when their country matches the currency of the gift card.

This is the type of gift card available from the front page of the Roblox sitewhich they are continuing to sell to international customers who will not be able to use them. This seems wrong to me. Everyoneplease be careful.

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