Bluetooth issue Windows 10

Hi

I'm Diego Riosan Independent Advisor willing to help other Microsoft customers.

Regarding your question:

I suggest you to follow the troubleshooting methods listed below:

1Try to run the Apps troubleshooter to fix issues that may prevent app from working properly in the link below:

https://support.microsoft.com/en-us/help/402749...

2. Try to add the Bluetooth device again.
3. Try uninstall and reinstalling your Bluetooth drivers and look for updates first

AlsoI attach some link with more procedures in case the steps above didn't work:

https://support.microsoft.com/en-us/help/14169/...

https://answers.microsoft.com/en-us/windows/for...

I hope it works,

Best Regards,

Diego R.

Thank you.

I have a different error message : Windows has stopped this device because it has reported problems. (Code 43)

Hi Sofien ,

Code 43 "Windows has stopped this device because it has reported problems. (Code 43)"

Cause

One of the drivers controlling the device notified the operating system that the device failed in some manner.

Recommended Resolution

If you have already tried the "Try these steps first" sectioncheck the hardware documentation or contact the manufacturer for more information about diagnosing the problem.

Reinstall the device driver manually

1. From Startsearch for device manager and select Device Manager from the results.

2. Right-click the device in the list.

3. Select Uninstall from the menu that appears.

4. After the device is uninstalledchoose Action on the menu bar.

5. Select Scan for hardware changes to reinstall the driver.

Note You may be prompted to provide the path of the driver. If you are asked for the driver and you do not have ityou can try to download the latest driver from the hardware vendor’s website.

Refer to the article about: Error codes in Device Manager in Windows:

https://support.microsoft.com/en-us/help/310123...

Let me know.

Angel

Hi

My name is Angel. I am an Independent Advisor. Thank you for posting in Microsoft Community.

If you’re trying to connect to a Bluetooth device and run into problemsthis Microsoft guide help to Fix Bluetooth problems in Windows 10:

https://support.microsoft.com/en-us/help/14169/...

I would suggest you to follow these Methods if issue persist:

Method 1: Run the hardware troubleshooter and check.

The Hardware Troubleshooter is an automated tool which checks the hardware on the computer for any known issues and provides the details on how to fix them. Please follow these steps:

a. Type troubleshooting in the search box and press Enter.

b. In the "Troubleshooting" windowclick “View All” in the left pane.

c. Right click "Hardware and Devices" and select run as administrator.

d. Click "Next" and follow the on-screen instructions to complete the troubleshooting process.

If the issue persistcontinue with Method 2.

Method 2: Uninstall and reinstall Bluetooth drivers.

1. Press Windows Key + R on your desktop screen to go to run command box.
2. Type devmgmt.msc and press Enter.
3. Look for Bluetooth driverright-click and then click Uninstall/Remove Device.
4. When you are prompted to confirm that you want to remove the deviceclick OK.
5. Restart the computer.
6. Windows will automatically install the driver.

Source:

https://support.microsoft.com/en-us/help/402622...

Hope the information provided is useful. If the issue persistsreply here and we will be glad to help you.

Angel.

Thank you but I have a different error message :

Hi

My name is Angel. I am an Independent Advisor. Thank you for posting in Microsoft Community.

If you’re trying to connect to a Bluetooth device and run into problemsthis Microsoft guide help to Fix Bluetooth problems in Windows 10:

https://support.microsoft.com/en-us/help/14169/...

I would suggest you to follow these Methods if issue persist:

Method 1: Run the hardware troubleshooter and check.

The Hardware Troubleshooter is an automated tool which checks the hardware on the computer for any known issues and provides the details on how to fix them. Please follow these steps:

a. Type troubleshooting in the search box and press Enter.

b. In the "Troubleshooting" windowclick “View All” in the left pane.

c. Right click "Hardware and Devices" and select run as administrator.

d. Click "Next" and follow the on-screen instructions to complete the troubleshooting process.

If the issue persistcontinue with Method 2.

Method 2: Uninstall and reinstall Bluetooth drivers.

1. Press Windows Key + R on your desktop screen to go to run command box.
2. Type devmgmt.msc and press Enter.
3. Look for Bluetooth driverright-click and then click Uninstall/Remove Device.
4. When you are prompted to confirm that you want to remove the deviceclick OK.
5. Restart the computer.
6. Windows will automatically install the driver.

Source:

https://support.microsoft.com/en-us/help/402622...

Hope the information provided is useful. If the issue persistsreply here and we will be glad to help you.

Angel.