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Web Connect to PNC Bank

regrossbg
regrossbg Quicken Windows 2017 Member ✭✭
edited March 2024 in Errors and Troubleshooting (Windows)

For several days I have not been able to "connect" to PNC Bank to have my accounts updated in Quicken. I enter all the sign on information that Quicken requests to sign on to PNC. PNC generates a verification code that I enter. I then receive an error from PNC - " Internal Error contact PNC". I contact PNC and they say the error is on the Quicken Sidepossibly from a new version of VPN software. Help?

Comments

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Alumni ✭✭✭✭

    Hello @regrossbg,

    If you don’t mindcould you please provide a screenshot of the error message you described receiving? If neededplease refer to this Community FAQ for instructions on how to attach a screenshot. Alternativelyyou can also drag and drop screenshots to your response if you are not given the option to add attachments. Please remember to redact any personal information as needed.

    Thanks!

    -Quicken Jasmine

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  • Gary587
    Gary587 Member ✭✭✭

    Here's a screenshot. I have the same problem and w

    PNC Error Meessage.png

    as working with PNC this afternoon Still unresolved

  • regrossbg
    regrossbg Quicken Windows 2017 Member ✭✭

    Jasmine - Gary587 posted with the same error that I receive. Is there any other info that you need?

  • skippy17
    skippy17 Quicken Windows Subscription Member

    I have the same issue. Have not connected since Dec 4

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Alumni ✭✭✭✭

    Hello @regrossbg and @Gary587 and @skippy17,

    Since you are receiving this error directly on the PNC websiteyou will need to contact them for further assistance as Quicken does not have access to the PNC website or their errors and troubleshooting. It is recommended to request to speak to a tier 2 agent or supervisor as they are generally more familiar with third-party applications like Quicken.

    Thank you!

    -Quicken Jasmine

    Make sure to sign up for the email digest to see a round-up of your top posts.

  • MacDr
    MacDr Quicken Mac Subscription Member ✭✭

    I'm having the same issue. I connected to PNC Bank with no problem 12/4/23 (Deluxe 7.4.1)but on 12/11 when I opened Quicken it updated to 7.4.2and when I went to "Update All Accounts" I was told to reauthorize Wells Fargo Bank and PNC. Had no problem reauthorizing Wells Fargobut with PNC I got the same "Sorry. An error has occurred | Internal server error occurred | For Assistance Callplease call us 1-800-762-2035" that others are reporting here from https://login.pnc.com/obp/login/error.

    I called PNC and got transferred to Quicken Supportwho said that since I could still sign into PNC Online Banking successfullyand since there was no error code numberthen the issue had to be on Quicken's endand that I needed to call 650-250-1900 for Quicken Support.

    I called Quickenand was told I shouldn't be using "PNC Bank - Direct Connect" but should "Disconnect Account" and then Connect as "Web Connect" to then do "Quicken Connect"; but still got the same error. Tried clearing my PNC Bookmarkcache and cookies in Safari (15.6.1on macOS 10.15.7); tried switching my default web browser to Google Chrome 120; again the same error. Asked for a Quicken Support supervisor: from looking at my "Report a Problem…" logshe said that PNC is "rejecting the request from Quicken"and blocking their access completely. He gave me a Case Numberand told me to speak with PNC support again.

    I then had a Tier 3 PNC person tell me that he knew that PNC was aware of a known connection issuewith "a mass ticket open all day" (12/12/23). I asked if this could be related to Quicken dropping support AFTER version 7.4 for macOS Catalina 10.15 (it shouldn't besince 7.4 is supposed to still work).

    Today I tried again; same errormultiple times. I even installed Quicken 7.4.2 on my other Mac (M1macOS Ventura 13.6.3): still got the same "Internal server error occurred" messagewhether I attempted to reauthorize PNC from the Quicken data file I restored from backupor in a new "from scratch" data file in which the only account I tried to add was my PNC Checking. To me this indicates that the issue is not related to either macOS Catalinanor corruption in my original 84 MB Quicken Data filenor my browser. I have no VPNcontent blocking or other security software.

    Hope this history is helpful.

  • MacDr
    MacDr Quicken Mac Subscription Member ✭✭

    I called Quicken Support for an update: he said that Quicken has gotten multiple phone calls about this issueand determined that "it's definitely a bank issue"; they have contacted PNC supportand Quicken has created an "Alert" todayunder Ticket #10665374"NEW 12/13/23 PNC Bank - Internal Server Error":

    https://community.quicken.com/discussion/7943912/new-12-13-23-pnc-bank-internal-server-error
  • MacDr
    MacDr Quicken Mac Subscription Member ✭✭

    Still unresolved as of 12/20:

    https://community.quicken.com/discussion/comment/20404560#Comment_20404560
  • MacDr
    MacDr Quicken Mac Subscription Member ✭✭

    https://community.quicken.com/activity/3495033/mark-read-and-redirect?transientKey=8bIcPMKvktfHKY4D

    ONGOING 12/27/23 

    "This issue remains ongoing and our teams continue to work toward a solution. No ETA or further details are available at this timeand this Alert will be updated once more informationupdatesetc become available."

  • Jay47
    Jay47 Quicken Windows Subscription Member

    Perhaps a different issue — PNC provides access to Quicken (I get an email from the bank confirming that permission was granted)but when I return to QuickenWeb Connect times out. This has been going on for about a month. I've deactivated/reactivated the accountsbut that did not help.

    Quicken Classic DeluxeR53.32

    Windows 11 Home64-bitBuild 22631

  • MacDr
    MacDr Quicken Mac Subscription Member ✭✭

    Although I don't see any updates posted since 12/27/23 to Quicken's "ONGOING" Product Alert

    https://community.quicken.com/discussion/7943912/ongoing-12-27-23-pnc-bank-internal-server-error

    regarding this PNC Bank issueI tried on my own todayand I was able to connect my four PNC accounts with "PNC Bank - Direct Connect". I was able to authorize successfully on the webat last!

    Perhaps this means they actually have resolved the issuesince I didn't run into any errorsand my PNC balances are correct. Maybe they're still doing testing before they notify us that it's resolvedso I can't say for sure that it's "safe" for everyone to try connecting yet. But this is the first time I've tried connecting since 12/13/23and it works for me now.

  • MacDr
    MacDr Quicken Mac Subscription Member ✭✭

    Just to clarify: I connected my accounts with "PNC Bank - Direct Connect" rather than "Web Connect";

    and then in Direct Connect I clicked "Advanced"and in that window chose "Quicken Conect" rather than Direct Connect.

  • MacDr
    MacDr Quicken Mac Subscription Member ✭✭

    Still don't see any updates posted since 12/27/23 to Quicken's "ONGOING" Product Alert about this issue.

This discussion has been closed.

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