1) apps keep crashingafter trying to log in for the 10th timei got in. crashed. tried a few more times and crashed every time. auto exit. had to restart apps and log in again. once i got ini did my paymentand it redirect me to web?? now i cant get my receipt for my keeping. its nowhere in the apps too. apps crashes every time you try to open mail in your inbox too. it basically crashes in every step you took. 2) interface is not user friendly. its confusing and its hard to find the important stuff like your transactions or balance and all. it loads everywhere before it crashes too. 3) so far i never miss my loan payment dear ptptn. just make the apps smoothbetter interface and no crashing out problem. better user experience = more positive mindset about paying loans = never miss a payment! its that simple!

I’ve been trying to complete the EKYC process for over a weekbut I keep failing. Despite my complaints to PTPTN staffthey’ve asked me to come to the office to finish the procedurewhich is absurd. What’s the point of having an app if it can’t handle the process online? All I want is to check my loan statement and open an SSPN account for my son. You’ll lose a customer if you can’t fix the app. The drop-down menu was terrible—I couldn’t even scroll to register or log inand the page froze after clicking ‘TERUSKAN.’ I tried the app on my MacBookand the IC detection was awful; I had to keep trying over and over. When I finally managed to scan my IC and complete the face recordingthe app unexpectedly quit. Please make sure the app is compatible with the iPhone 12 Mini and MacBook Pro 2020! I will lodge an official report if this issue isn’t fixed.

This thing doesn’t even work. Archaic drop downridiculous detection of the so-called myekchell I was trying to register for the account for my kid now I just dont care anymore. Who is the developer for this useless app? You need to go back to learn basic coding and programming an appthis is so terrible I can’t even imagine anyone using this with any trust let alone investing.In additionreally? This thing hangs so many times its ridiculous and the website update for every information do you really need to send an sms for all the details? Even the drop down menus are like so ancient database and you have to scroll to find as it can’t even locate automatically in the app. Even if you doit is not even listed?

Previously I used to login website to pay or check my outstanding balance . Since the apps is updatedI login website with my NRIC it showed not active user ensure I am typing a correct NRIC . AnywayI downloaded the latest version apps to login in my NRIC also unable to go through then I try click new register . After registration was done password was set . Then I try to login with my new password it showed *GAGAL untuk log masuk . Sila semak e-mel dan aktifkan akuan sebelum Log masuk* !!! I was successfully login to pay via website all this while before the apps was updated . How I become not active user ??? Pls improve your user experience so troublesome .