How to Get Help with File Explorer in Windows

File Explorer helps you manage files and folders in Windows. If it stops respondingcrashesor feels confusingWindows provides built-in tools and official help options. This guide explains all reliable ways to get help with File Explorer in Windows 10 and Windows 11.

Method 1: Get Help Directly Inside File Explorer

This is the quickest way to access official Microsoft help.

Steps:

1. Press Windows + E to open File Explorer
2. Click the three-dot menu (⋯) at the top (Windows 11)
   (or click Help from the menu bar in Windows 10)
3. Select Help
4. You’ll be redirected to Microsoft’s support page for File Explorer

Method 2: Use the Windows “Get Help” App (Recommended)

The Get Help app automatically detects and fixes File Explorer problems.

Steps:

1. Click Start
2. Type Get Help
3. Open the app
4. Type Get help with File Explorer
5. Follow the guided troubleshooting steps

✔ Fixes freezing
✔ Repairs Explorer startup issues
✔ Restarts Explorer automatically

Method 3: Search for File Explorer Help Using Windows Search

Windows Search provides instant help suggestions.

Steps:

1. Click Start
2. Type:
   • File Explorer not responding
   • File Explorer help
3. Click the recommended help result

This method is ideal for quick answers.

Method 4: Restart File Explorer (Fix Freezing or Crashing)

Restarting Explorer solves most common issues.

Steps:

1. Press Ctrl + Shift + Esc
2. Open Task Manager
3. Find Windows Explorer
4. Right-click → Restart

Method 5: Reset File Explorer Settings to Default

Incorrect settings can cause File Explorer problems.

Steps:

1. Open File Explorer
2. Click ⋯ → Options
3. Open the General tab
4. Click Restore Defaults
5. Click OK

Method 6: Use File Explorer Keyboard Shortcuts (Hidden Help)

Keyboard shortcuts make File Explorer easier to use.

Method 7: Repair File Explorer Using System File Checker

If Explorer crashes repeatedlysystem files may be damaged.

Steps:

1. Search Command Prompt
2. Run as Administrator
3. Type: sfc /scannow
4. Press Enter
5. Restart your PC after completion

Method 8: Adjust File Explorer View & Accessibility Settings

These options improve visibility and usability.

Helpful settings:

• Change icon size (Ctrl + Mouse Wheel)
• Enable Preview Pane
• Show File name extensions
• Switch to Details View

Method 9: Get Official Microsoft Support Online

If problems continuecontact Microsoft directly.

Options:

• Microsoft Support website
• Chat support via Get Help app
• Windows Community forums

Tips & Warnings

Tips:

✔ Restarting Explorer is safer than restarting your PC
✔ Keep Windows updated for better stability
✔ Avoid installing untrusted Explorer add-ons

Warnings:

⚠ Do not delete system files
⚠ Reset Windows only as a last option

Windows Guide for Beginners:

Getting help with File Explorer in Windows is easy if you use the right tools. Windows includes built-in help menusautomated troubleshootingreset optionsand advanced repair tools—no third-party software required.