You can run these trouble-shootersif you haven't already that is.
First press 🪟+R to open a Run Dialogue Box and paste in the below commandthen hit enter; it requires the GetHelp app to be installed to work. Grab it from the store first if it isn't
ms-contact-support://smc-to-emerald/BluetoothTroubleshooter
If unsuccessfultry the next step.
Open an Admin CMD and paste the below command; it's a legacy Troubleshooting packageM$ are retiring them in favour of GetHelpif you're concerned about what it does.
msdt /id DeviceDiagnostic
If you're uncertain on how to open an admin-privileged CMD promptjust open the Run dialogue again with 🪟+R and type CMD.. Don't hit Enter yet; hold down CTRL+SHIFT & press Enter.
Hope it helps you with your conundrum.