Contact Prime Super
We’re small enough to care
Have a question or want to talk about your super? We’re here to help.
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Frequently asked questions
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How do I access my super?
Superannuation is money saved throughout your working life to provide for your retirement. There are strict laws governing how and when you can access your super known as conditions of release.
You may satisfy a condition of release if youfor example:
- have reached your preservation age and permanently retired
- have reached your preservation age and begin a transition to retirement income stream (TTR)
- have reached age 65
- have an account balance under $200 and your employment has been terminated
- qualify for early release based on compassionate grounds or financial hardshipor
- are a temporary worker leaving Australia.
See more information about accessing your super.
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I can’t access MemberOnline
If you’re having trouble accessing MemberOnlineconsider these helpful hints:
- If you’ve forgotten your passwordclick Find my login details and then Forgot password on the MemberOnline login page.
- If you can’t remember your member numberfollow these steps.
- If you still can’t log incall 1800 675 839 and we will help you.
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I want to update my details
Log into MemberOnlineclick My Profilethen choose Personal details where you can update things like your address and phone number.
If you’re not registered for MemberOnline and/or you’d like to change your name or date of birthplease complete our form.
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I need advice
We’re here to help you make the most of your superannuation. For general super enquiriesphone our team members on 1800 675 839 between 8am and 8pm AEST Mon-Fri or email us here. For anything morebook a time to talk with a super specialist.
Questions about super payments
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How much super should my employer pay into my account?
From 1 July 2025the superannuation guarantee is 12.0% of your earningsexcluding overtime.
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How often should super be paid?
Your employer must make your super payments at least once every quarter. Payments must be paid by the 28th day of JanuaryAprilJulyand October each year. Howeveryour employer might pay more frequently if they choose. From 1 July 2026your employer will have to pay your super at the same time as your salary or wages.
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How can I be sure my super is being paid?
To check your super has been paidlog into MemberOnline or download our app and view your transactions.
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What happens if my super is not paid?
Ask your employer which fund they're paying your super into. If you believe your employer is unlawfully withholding your superyou can report them to the ATO.
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Can I put my own money into super?
Yesyou can have a super account and contribute to your super at any timeeven if you aren't workingor you’re self-employed.
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How do I access my super?
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It's quick and easy to join Prime Super online
You can also join using the application form at the end of your relevant product disclosure statement.
Why join Prime Super?
Before joining any super fundconsider your own needs and what's important to you. Prime Super is a profit-to-members super fund. We’re committed to making the right decision for members every timeand we return profits to our members.
We're small enough to careand large enough to deliver long-term outcomes for our members.
We offer:
- choice and flexibility with 10 different investment options
- a track record of strong long-term performance*
- access to a team of super specialists at no extra cost to members
- anda range of flexible and cost-effective insurance options.
* Past performance is not a reliable indicator of future performance
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Tell your employer where to pay your super by sending them a completed Choice of fund form.
USI
6056 2335 82 3001
ABN
60 562 335 823
SPIN
Replaced by USI
You can also use the Prime Super app to let your employer know you’ve changed funds and are now with Prime Super. Simply select 'Update employer' at the bottom of the Super page.
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Wherever you are in Australiawe have a Relationship Manager on the ground to provide you with face-to-face service and help make your partnership with Prime Super easy and enjoyable.
We don’t just offer super productsbut insights and support. A partnership with us involves a commitment to working with your team to understand all things super.
Employer consultants
- New South Wales
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Victoria
Chris Pole0488 588 233
[email protected]
Western RegionVICPeter Hughes
0429 532 041
[email protected]
MelbourneVICMark Wall
0499 700 226
[email protected] -
Queensland
BrisbaneQLDLouie Gorgijeski
0455 951 126
[email protected] - South Australia
- Western Australia
- Australian Capital Territory
- Northern Territory
- Tasmania
Chris Pole
Tania De Palma
Radek Kotlarczyk
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Feedbackenquiriesand complaints
Contact us with your questions and feedback. If you wish to lodge a complaint about the fund or its administrationplease write to:
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Complaints
The Complaints Officer
Prime Super
Locked Bag 5103
Parramatta NSW 2124Phone: 1800 675 839
International: +61 3 9067 2233
Email: [email protected]We respond to all queries and complaints as quickly as possible and aim to get back to you within one business day.
Complex matters can take longer. We aim to resolve any complaint within 45 days and update you every 28 days as your matter progresses.
If you’re unsatisfied with our response to your enquiry or complaint or if you do not receive our reply within 45 daysyou may choose to contact the Australian Financial Complaints Authority (AFCA) and ask for your concerns to be reviewed.
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Australian Financial Complaints Authority
Australian Financial Complaints Authority
GPO Box 3
Melbourne VIC 3001Phone: 1800 931 678 (free call)
Email: [email protected]
Website: afca.org.auAFCA is an independent body established to resolve superannuation and advice complaints made by members and beneficiaries. AFCA provides fair and independent financial services complaints resolution services that are free to consumers.
Please note that there are time limits for lodging certain complaintssuch as those relating to the payment of a death benefit. If you’re unhappy with our proposed death benefit distribution decision you must lodge an objection with us within 28 days. If you’re unhappy with our final distribution decision you must complain to AFCA within 28 days of being notified of it.
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Complaints
Leave your details and message belowand we’ll get back to you.
Speak with a superannuation specialist to gain a better understanding of your super.
Fifteen-minute consultations are complimentary to our members. If you’re not yet a memberyou can also speak with a super specialist who may be able to assist you in making an informed decision about whether Prime Super is the right fund for you.
Our team of consultants work throughout Australiasupporting our members and employers. They provide helpful tailored services and have experience and understanding of diverse industry sectors.
Here's some handy information
Contact us directly
Phone: 1800 675 839
Mon to Fri 8am-8pm (AEST/AEDT)
International: +61 3 9067 2233
Fax: 1800 023 662
Email: [email protected]
Postal address
Prime Super
Locked Bag 5103
ParramattaNSW 2124
Fund details
USI/SPIN
6056 2335 82 3001
ABN
60 562 335 823
Talk to a real super specialist. No chatbotsjust expert advice
Schedule a call with one of our experienced super specialists. You’ll speak with a real person who can guide you through your options and help you make informed decisions. Booking is simpleand there’s no additional cost.
Find a local consultant
We have a team of regional managers and member consultants across Australia to support our members and employer partners - they’re always up for a cuppa and a chat.