问AI · 玩梗行为如何平衡幽默与隐私保护？
近日，一则题为“全季客人备注大赏”的帖文在社交平台引发争议。涉事账号“全季大连xx酒店”将多名客人的特殊订单备注公开发布，包括“房间不要放菊花茶，本人菊花过敏”“麻烦多放两瓶水，我是水牛转世”“外卖别敲门，放门口，我在修仙勿扰”等内容，配文称“每天被客人备注笑到捶桌”“前台已笑晕在系统里”。
账号“全季大连xx酒店”将多名客人的特殊订单备注公开发布。网页截图
然而，相关帖子在评论区引发了不少网友的反感和恶意揣测。有网友发帖表示：“刷到这篇帖子的时候非常反感……一个酒店官方账号，私自将客人订单备注发到网上，评论区引起网友无谓的猜测，有些甚至偏恶意。”该网友还称，原帖中的图片并未对客人姓名完整打码，“三个字露出来了两个字。”此外，评论区“这是酒店，不是许愿池”的留言还被该涉事账号点赞。
一网友发帖批评涉事账号这种行为不尊重客人隐私。网页截图
针对此事，上游新闻（报料邮箱：[email protected]）记者4月16日致电涉事酒店。一名工作人员回应称，发布帖文的账号并非酒店官方账号，具体由谁开设他并不清楚，建议记者咨询华住酒店集团客服。
随后，记者致电华住酒店集团客服。工作人员表示，集团方高度重视此事，昨日核查后发现，该账号确认为员工的个人账号，“由于不恰当的玩梗导致客户误解”，目前已要求该员工立即注销账号，并对其进行通报批评。
当记者追问集团是否会就此致歉时，客服并未正面回应，仅重申已核实并处理了相关责任人。记者检索发现，目前该涉事账号已被注销。
上游新闻记者 李坐廷
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