Due to new restrictions by Campus Security and the Office of the ChancellorALL UIUC Zoom accounts will be required to sign in to Zoom using Single Sign On (SSO) beginning February 72021 at 7:00am. For more information on the new restrictionssee the January 20th Massmail. 

Quick Tips

• These requirements DO NOT apply to outside participants. They are still able to join University meetings using their previous sign in method! Outside participants will simply need to create a free Zoom account (at https://zoom.us/signup)if they do not already have a personal Zoom account. Participants from other Universities and organizations with Zoom portals will be able to access meetings using their own account.
• These requirements DO APPLY to campus resource (non-person) accounts.
• The change will affect authentication for the Zoom desktop applicationweb portal (zoom.us)as well as Zoom meetings and webinars (if meeting authentication is required during scheduling).
• How do I sign-in with Single Sign On (SSO)? For information on signing in using SSOplease see the article "ZoomLogging In".
• When given the option always sign into UIUC Zoom by choosing the either "Sign In with SSO" or "SSO".

Troubleshooting Tips

Error Message about an account block?

If you receive the following message"Your account [email protected] is blocked for 30 minutes due to reaching the maximum 6 failed login attempts." You may have a stored password that is causing issues for you. 

• Please close ALL active browsing sessions then log out and fully close the Zoom Desktop application.
• Please clear any oldstored passwords associated with zoom.us or illinois.zoom.us in your default web browser.  You will find your default web browser... in System Preferences -> General (Mac) or Settings -> Default Apps (Windows).
• Additionallyyou may need clear your cache and cookies. Information about how to clear your web browser can be found here: BrowsersClearing Cache and Cookies . 
• If you use a password manager like Keychain (Mac) or KeePass you also likely need to delete the old passwords associated with zoom.us from there too.
• After you have cleared the cache and cookies in your default web browserand cleaned your password manager of any passwords associated with zoom.usplease log in to UIUC Zoom following the instructions here: ZoomLogging In (illinois.edu).
• Ensure you have the word Licensed located under User type in your Zoom profile after you have logged in. (See photo in step 6 of ZoomLicense EligibilityWhy do I only have Zoom 'Basic' Access? (illinois.edu)

Error Message about Login Method?

FROM THE WEB: If you receive the following error message while attempting to authenticate at zoom.us with "work email type" (Zoom credentials) stating you are unable to login and you should try another method (see picture below)please click the "SSO" button near the bottom left of the page. You will be redirected to the campus Shibboleth login page where you can enter your campus NetID and password to properly login.

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FROM THE ZOOM DESKTOP APPLICATION: UIUC Zoom users who attempt to authenticate using the Zoom desktop application will see the error message below. Please click the "Sign In with SSO" button to the right of your email address. You will be redirected to the campus Shibboleth login page where you can enter your campus NetID and password to properly login.

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