Frequently Asked Questions About Best Buy Chapel Hill
How do I check product availability at the Chapel Hill Best Buy?
BestBuy.com will have the latest product availability information. Check back frequentlyas product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold OutIn Store Onlyor Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email)plus the last name and phone number you used to place the order. If you have an accountyou can also access your orders from your Account overview after you sign in.
My local Chapel Hill Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.comespecially during the holiday season. Make sure to check back earlyand oftenin case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenientavailable appointment slot for youbut for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installationsyou can viewschedulecheckchange or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Chapel Hill stores’ holiday hours?
To accommodate your schedule during the holiday rushmany Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hoursplease review store hours on the Chapel Hill Best Buy store web page located above. BestBuy.com is open 24 hours a day7 days a week365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4027 reviews)
Marissa L
January 292026
5 out of 5
Scott at Checkout was a wonderful guy! Very charismatic and made us laugh. Helpful as well and kind.
Also Campbells is better than faris!
This p
January 202026
5 out of 5
Always super helpful! Almost always have what I need as well
Dan R
January 172026
1 out of 5
Went to use geek squad because I was having issues with my laptop. The diagnosis said I needed a new motherboard because my current one was fried. When I try to explain to the technician what I thought was going on to help them further understand what I had doneIt was communicated to me by the worker at the desk that he was too busy and that they stood by me needing a new motherboard. So I took my laptop to a local PC repair shop in Monroe Falls that listen to what I had to say and 20 minutes laterthe same dayI walked out with my current laptop working just fine. I wish the technician would have taken the time to listen to what I had to sayI can’t imagine How many people have been taken advantage of due to there incompetence and their unwillingness to listen to their customers. Do yourselves a favor and find a PC repair shop some place else… you’ll save time and money.