Conning Releases 2025 Survey on AI & Insurance Technology: The C-Suite Verdict

June 252025


Third Annual Survey Reveals Strong Trends in Generative AI Adoptionand Workforce Transformation  

 

HARTFORDCT – June 252025 – Conninga leading global investment management firmtoday announced findings from its third annual Survey on AI & Insurance TechnologyAI in Insurance:  The C-Suite Verdict. The report highlights how U.S. insurers are increasingly integrating artificial intelligence into their workflows across impact areasprompting a shift toward upskilled workers and key implications for cyber risk management.  

“With 90% of the respondents in some stage of Generative AI evaluation and 55% in early or full adoptionGenerative AI has shown the strongest uptick amongst all AI technologies. Insurers are ramping up their investment in and adoption of AI as an integral part of their workflow,” said Manu MazumdarHead of Data Analytics and Insurance TechnologyInsurance Research at Conning and author of the report.  

The survey reveals several trends in AI adoption across the industryincluding: 

  • Generative AI gains prominence – While utilization of GenAI was minimal in last year’s analysis55% of respondents now report that they are at either early or full adoption stages. 
  • AI increasingly leveraged for claims – Alongside other areas of businessoperations and claims processing represent key areas where insurers are integrating AI to improve efficiency and decision-making.
  • Insurance workforce transformed by 2035 – As AI streamlines repetitive tasksindustry roles will be adjusted to value more customer relationship skills and technological literacydemanding new skills and thus reshaping the traditional career ladder.
  • Cyber risk both created and mitigated by AI – While advanced tech increases potential entry points for cyber-attacksAI also revolutionizes insurers’ threat detection and mitigation strategies.
  

“Across the value chainAI is already increasing efficiency and accuracy in areas like operationsclaimsand underwritingand we expect its impact to continue growing as insurers innovate further in the years to come,” Mazumdar added. 

Conning’s Survey on AI & Insurance Technology gathers responses from top US C-suite executives and decision makers who “greenlight” the adoption of these emerging technologies. 44% of this year’s survey came from executives in Life / Annuity insurers and an equal percentage came from Property and Casualty insurers. The remaining came from primarily executives of multiline insurers.  

For more information on AI in Insurance: The C-Suite Verdicta key study for insurance industry executivesvisit here or contact (888) 707-1711.  

 

 

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ABOUT CONNING
Conning (www.conning.com) is a leading investment management firm with a long history of serving the insurance industry. Conning supports institutional investorsincluding insurers and pension planswith investment solutionsrisk modeling softwareand industry research. Founded in 1912Conning has investment centers in AsiaEurope and North America.

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