Trouble signing in to Microsoft.

It sounds like you're encountering issues with your Microsoft account sign-in. Here are a few steps you can take to troubleshoot this problem:

1. Check Email Address: Ensure that you are entering the correct email address associated with your Microsoft account. If you have multiple accountsit may help to verify which email is linked to your Xbox or other Microsoft services.
2. Account Recovery: If you receive a message stating that there is already a Microsoft account with your email addressyou may want to try recovering that account. You can do this by visiting the Microsoft account recovery page and following the prompts to reset your password or recover your account.
3. Contact Support: If you continue to have troubleconsider reaching out to Microsoft support for further assistance. They can help you resolve issues related to your account and provide guidance on how to regain access.
4. Check for Federated Sign-in: If your email is part of an organization that uses Federated Sign-inyou may need to contact your IT support for help with accessing your account.
5. Sign Out and Clear Cache: Sometimessigning out of all Microsoft services and clearing your browser cache can help resolve sign-in issues. You can also try signing in using a private browsing session.

If you still encounter issues after trying these stepsit may be beneficial to consult with your Microsoft representative or support team for more personalized assistance.

References:

• Customer Support Portal - Troubleshoot Microsoft Identity Platform login
• Resolve student sign-in problems

Hello gawrsdfg a,

Welcome to Microsoft Q&A forum.

I see that you are having issue with your Microsoft log in. Based on what you describedyour account can no longer sign inyou got ask for a password of an outlook account that you don't know. It's unfortunate to tell you this but this means your account might have been hacked and the hacker has already changed the log in email.

This is a user-to-user support forum. Thereforemoderatorscontributors including external Microsoft employees cannot directly intervene in Microsoft product features or access back-end systems. Our role is limited to providing technical guidance on reported issuesrequestsor ideas. In this caseto get back your accountyou should contact Microsoft support so they have more expertise and the proper tool to help you with this. You also mentioned that you have been logged out of Xboxwhich means you still have a gamertag associated with your account. In this caseyou can also consider contact Xbox support.

Before contactingyou should prepare those in case the support request it.

• A new account (The old account has been compromised onceso it is unsafe to reuse it)
• Your account transaction and email history (In case you were sked for information to prove account ownership.

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