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Sign-in help

Jennifer Williams 35 Reputation points
2025-07-20T23:32:09.42+00:00

I have a Microsoft account that I can’t sign into. My daughter gave me a computer and I signed in with my credentials that I remember and now I can’t get into the computer because it’s wants to verify my account with an old email and phone that I don’t use anymore.

The computer I had the account on broke and I have been using one from work for the last several years.

Windows for home | Windows 10 | Windows Hellolock screen and sign-in

3 answers

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  1. Estrella721 30,500 Reputation points Independent Advisor
    2025-07-21T00:07:26.8566667+00:00

    Hi,

    If you no longer have access to any of your verification methodsplease use this guided sign-in helper and choose an option that best fits your situation.

    https://go.microsoft.com/fwlink/?linkid=2214157

    If unsuccessfulyou will need to fill out this account recovery form to regain access to your account: https://account.live.com/acsr

    Microsoft takes account security seriouslyso the recovery process is fully automated to prevent unauthorized access. Make sure to provide an accessible email address.

    Microsoft typically reviews recovery requests within 24 hours. If your request is successfulthey’ll send instructions to help you recover your account.

    Help with the Microsoft account recovery form: https://support.microsoft.com/account-billing/help-with-the-microsoft-account-recovery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42

    You can submit the form up to twice within a 24-hour periodso feel free to include any new details you remember each time until you recover your account.

  2. Kapil Arya 36,531 Reputation points Volunteer Moderator
    2025-07-21T04:04:41.31+00:00

    You need to update Microsoft account two-step verification methods online using official https://account.microsoft.com website.

  3. JADAV RUTHWIK 0 Reputation points
    2025-12-11T13:26:59.9233333+00:00

    Subject: Account Email Conflict – Unable to Sign in to Microsoft Careers

    Message:

    HelloI need help with my Microsoft account.

    I originally used “Sign in with Google” on Microsoft Careers using my email. LaterI created a Microsoft account with the same email address. Now my email exists as both a Google-linked identity and a Microsoft account identity.

    Because of this conflictI cannot sign in to Microsoft Careers in any way. Both Google sign-in and Microsoft sign-in fail.

    Please remove the alias conflict and unify the email under a single Microsoft account so I can access Microsoft Careers again.

    Thank you.

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