Procedures During a Robbery

Proper Employee Training Saves Lives

Proper employee training of the procedures to follow during a robbery is vital to surviving the confrontation. Conduct documented training and discussion periods so that every worker knows his or her part and has a chance to ask questions. A few minutes of brief review on a regular basis will help to ensure the proper reaction in case of a robbery. The overriding consideration in dealing with a robbery is to reduce the possibility of injury.

Safety Tips

• Do not resist the robber. The money is not worth risking a life. Take no action that would jeopardize the safety of personnel or customers. Cooperate with the robber and do not try to become a hero. Robbers almost never hurt anyone who cooperates.
• Do not use weapons against the robber. Introducing another weapon into the situation increases the chances of someone becoming injured during the robbery. No amount of money is worth the risk of endangering a person’s life.
• Inform the robber of any surprises. If someone is expected back soon or if you must reach or move in any waytell the robber what to expect so they will not be startled. A suspicious move by an employee may trigger a violet reaction by the robber and endanger the lives of many people.
• Follow the robber’s commandsbut do not volunteer to help. The longer the robbery takesthe more nervous the robber may become and more apt to become violent.
• Only give the amount demandedif asked for a specific amount.
• Include bait money with the cash. This "bait money" could be a bundle of currency with recorded serial numbers (record the denominationserial number and year of several tens and twenties on a piece of paper kept separate from the register) or concealed dye packs. The silent alarm may be designed to activate by the removal of the bait money.
• Keep calm.
• Gun. If the robber displays a firearm or claims to have oneconsider it loaded and dangerous to your life.
• Activate the hold-up alarmwithout being obvious to the robberand alert other employees by using prearranged signals.
• Be observant. Plan to be a good witness. Try to notice as much as possible about the robber. Make mental notes on the following:
  • The robber’s physical characteristicsincluding: racesexheightweightfacial features (head shapehair coloreye colorshape of eyesnose and mouthetc.) speech patterns (i.e.accents)scarsmarks and/or deformitiesright or left-handed. Any unusual smells about the personi.e.drinkingsmokeetc.
  • The number of robbers and their clothing descriptionas well as any names used by the robbers.
  • Any peculiarities shown by the robber (i.e.smelled of alcoholappeared to be "high" on drugsetc.).
  • Description of any weapons used. Try to notice barrel lengthbarrel colorcolor of gripswhether a pistol is automatic or a revolver.
• If the robber uses a noteplace out of sight to retain as evidence.
• After the robber has the moneyoffer to have employees and customers lie down instead of waiting for the robber to decide what to do such as knocking you down or tying you up.